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HP Selling HP Supplies 2020 Sample Questions:
1. A customer has been buying non-HP supplies because they believe they are more affordable. Which hidden costs of non-HP supplies should this customer be aware of?
A) wasted ink and printer downtime
B) ink colors that fade over time
C) compatibility Issues with standard papers
D) Inability to refill non-HP cartridges
2. A customer has asked for Information supporting your recommendation of Original HP cartridges. What can you provide to this customer to support the HP value proposition? (Select two.)
A) warranty Information
B) low-cost replacements
C) Informed decisions
D) studies and briefs
E) user testimonials
3. How do Original HP PageWlde cartridges eliminate the problem of halt-printed pages?
A) Advanced technology intelligently predicts future print Jobs by averaging information from all previous print Jobs.
B) Ink sensor technology manages efficient toner use and cartridge performance to maximize pigment life.
C) Proprietary sensors in the printhead detect air flow at the end of each page, triggering a message to install a new cartridge and continue printing.
D) Sophisticated algorithms determine remaining ink quantity and send jobs to another printer with more ink.
4. Which HP team educates partners on the correct use of HP's funds and rebates, checks for signs of Improper trade?
A) Compliance and Risk Management (CoRM)
B) Anti-Counterfeiting and Fraud (ACF)
C) Customer Delivery Inspection (COI)
D) Product Security Response Team (PSRT)
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D,E | Question # 3 Answer: C | Question # 4 Answer: B |
