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HP HP2-I47 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Sales Skills and Positioning | - Positioning HP Lifecycle Services - Building and presenting the business case - Demonstrating value to clients - Qualifying customer needs |
| Topic 2: Service Registration and Delivery | - HP Care Pack attachment rules - HP Channel Services Network (CSN) registration |
| Topic 3: HP Lifecycle Services Overview | - HP Renew Services - HP Set Up Services - HP Protect Services - HP Collaborate Services - HP Fix Services - HP Optimize Services |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
1. The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond to this IT manager?
A) Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
B) Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.
C) Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
D) Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received
2. Which statements are true about how HP Partners can sell HP Lifecycle Services? (Select two.)
A) Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers.
B) HP Power Service Partners cannot sell HP Care Pack renewals as SKU-based services.
C) All Partners can resell HP Lifecycle Services as transactional upfront payments
D) HP Synergy Partners can attach HP Care Packs to contractual HP hardware deals.
E) All Partners can sell HP Lifecycle Services contractually.
3. What is the benefit for HP Partners to attach HP Lifecycle Services to HP hardware? (Select two.)
A) By extending the length of the contract's term indefinitely until canceled by one or the other party
B) By offering a tiered volume discount strategy that can be passed along to customers
C) By decreasing the length of the standard hardware warranty
D) By increasing the average unit price of hardware sales to drive higher margins
E) By increasing customer stickiness via deeper relationships through end-to-end solutions
4. What coverage does HP Post Warranty Service provide?
A) Extension beyond 12 months if needed
B) No-cost device repairs made with certified HP parts
C) Additional 12 months based on the product's base warranty or extended warranty
D) Access to Level 2 help desk technicians
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,C | Question # 3 Answer: D,E | Question # 4 Answer: C |
