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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
1. Which customer challenges do HP PPS Services help to mitigate? (Select three.)
A) Confidential data exposure due to equipment theft
B) Business downtime due to equipment failure
C) Ensuring a recovery time of 134 minutes
D) Downtime during international business travel
E) Saving up to 44% of the time to configure devices
F) Reducing the percentage of devices lost in transit
2. Which service corresponds to the following discovery question:
"Do you meet the requirements of data protection regulations by physically controlling access to your
data?"
A) Defective Media Retention
B) Installation
C) Tracking and Recovery Services
D) Asset Tagging
3. Which type of HP Care Pack Service helps to eliminate the negative effects of equipment downtime on a
customer's business?
A) Equipment Deployment Services
B) Data Protection Services
C) Hardware Protection Services
D) Mitigation of Risk Services
4. Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?
A) HP Priority Services
B) HP Care Pack Services
C) HP Standard Contractual Services
D) HP Custom Contractual Services
5. What is true about HP Custom Contractual Services?
A) HP Custom Contractual Services can provide special payment terms or conditions (leasing, penalties,
etc.).
B) HP Custom Contractual Services are linked to one hardware serial number.
C) The HP Custom Contractual Services can only be defined as one Service Level Agreement.
D) HP Custom Contractual Services requires payment made as one up-front cost for a multi-years
engagement.
Solutions:
| Question # 1 Answer: A,B,F | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: A |
