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It is a lifetime study time. The society advocates us to further our study and improve working skills at every aspect. For exam candidates like you it is of great importance to pass the Peoplecert exams effectively. That is why we offer you the excellent ITIL-4-HVIT learning materials: ITIL 4 Specialist: High-Velocity IT compiled by professional experts. Now, let us take a comprehensive look of the features of the ITIL-4-HVIT actual lab questions as follow:
Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| High-Velocity IT Concepts and Digital Enterprise | 25% | - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance - Core terms: High-velocity IT, digital organization, digital transformation, digital technology |
| Enabling Valuable Investments | 15% | - Prioritization and value assessment practices - Strategic alignment, portfolio management, business case development |
| Enabling Assured Conformance | 7% | - Information security management, risk management, compliance |
| Enabling Co-Created Value | 8% | - Relationship management, service design, service desk practices |
| Enabling Fast Development | 15% | - Agile, DevOps, and continuous integration/delivery practices - Automation, cloud-native practices, and rapid deployment |
| Guiding Principles and Foundational Concepts for Velocity | 20% | - Service-dominant logic, design thinking, complexity thinking - Ethics, safety culture, lean culture, Toyota Kata - Lean, agile, resilient, and continuous principles |
| Enabling Resilient Operations | 10% | - Capacity and performance management, monitoring and event management - Problem management, service continuity, infrastructure and platform management |
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
1. How can a service provider BEST improve its use of the 'capacity and performance management' practice to achieve more 'resilient operations'?
A) By providing warranty requirements to the software development team
B) By managing knowledge about live products and services
C) By providing a common approach for investigating the causes of incident
D) By assessing improvement opportunities to reduce technical debt
2. An organization releases a new feature to five percent of its users first, monitors service behaviour and user feedback, and only then extends the release to all users.
Which type of deployment approach is this?
A) Canary release
B) Pull deployment
C) Phased withdrawal
D) Big bang deployment
3. Users have many communication channels for support but complain that they do not receive timely updates and that sometimes their incidents and requests are lost. Users are often asked to provide the same information multiple times when contacting the service desk.
Which is the BEST improvement approach?
A) Create separate channels for incidents and requests so that issues affecting customers can be handled as a priority
B) Improve service desk staff training so that they have more empathy with users and avoid asking unnecessary questions
C) Improve user training so that they provide all the information that is needed whenever they contact the service desk
D) Integrate the communication channels to enable the sharing of information and consistent support across channels
4. A software development team works in a heavily-regulated organization that is undergoing a digital transformation. The team carried out a pilot to demonstrate that CI/CD could significantly reduce the lead time for making quality changes. Although impressed with the results, the organization's leadership team has concerns and is unwilling to support the use of CI/CD until their concerns are addressed.
Which are the TWO MOST LIKELY reasons for the leadership team's concerns?
1. The pilot did not adequately address governance, risk, and
compliance issues
2. The organization is focused on innovation and lead time is not a
priority
3. Leaders desire smaller, more frequent, and more reliable deployments
4. The company's policies require that Dev, testing and Ops are
separated duties
A) 3 and 4
B) 2 and 3
C) 1 and 4
D) 1 and 2
5. Following a major service failure, an organization holds a review where team members openly describe the decisions they made and the information available at the time, without fear of punishment.
Which concept does this demonstrate?
A) Continuous testing
B) Safety culture
C) Service level management
D) Technical debt management
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: B |
