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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| User, Role, and Security Configuration | - Users, divisions, and permissions - Role-based access control and security policies |
| Reporting and Analytics | - Performance dashboards and reporting tools - Operational metrics and monitoring |
| Digital Channels Configuration | - Email, chat, messaging, and social channel setup - Omnichannel interaction handling |
| Architect and Flow Design | - Workflows, IVR design, and call logic - Architect inbound and outbound call flows |
| Routing and Interaction Management | - ACD routing principles and configuration - Queues, skills, and routing strategies |
| Integrations and Data Actions | - Data Actions and API-based workflows - External system integration concepts |
| Genesys Cloud Platform Fundamentals | - Multitenant cloud environment overview - Core platform architecture and components |
Genesys Cloud Certified Professional - Implementation Sample Questions:
1. Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?
A) The profile information can be used to keep LinkedIn information updated.
B) When employees have free time, they can review biographies of their peers.
C) Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.
D) The education information can be verified against the human resources database.
2. Where can you add the preconfigured settings of the phones?
A) Admin > Telephony > Phone Management > Calls
B) Admin > Telephony > Phone Management > Base Settings
C) Admin > Telephony > Phone Management > Phones
3. Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)
A) Gateway
B) SIP
C) WebRTC
D) Outbound Proxy
4. When creating an external trunk, what protocol(s) can be selected? (Choose three.)
A) TLS
B) The default protocol
C) SIP
D) UDP
E) TCP
5. You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?
A) Admin
B) Chat Icon
C) Activity
D) Documents
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: B,C | Question # 4 Answer: A,D,E | Question # 5 Answer: D |
