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HP HP5-H10D Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Needs and Solution Matching | 25% | - TCO and ROI communication - Identifying customer business and IT challenges - Aligning ServiceOne to customer requirements |
| Sales Process and Implementation | 20% | - Renewal and extension policies - Quoting and registration procedures - Terms, conditions and eligibility rules |
| Service Offerings and Coverage | 30% | - Warranty upgrades and extensions - Care Pack services and contractual services - Deployment and support services |
| HP PPS ServiceOne Overview | 25% | - ServiceOne value proposition and benefits - PPS portfolio positioning - Delta update changes from previous version |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
1. When do HP Care Pack Services need to be registered?
A) within 10 days after the purchase of the care pack
B) within 90 days after the purchase of the hardware
C) within 10 days after the purchase of the hardware
D) within 30 days after the expiration of the warranty
2. Which type of HP service sends a trained technician to the customer business for hardware repair?
A) Accidental damage protection
B) Onsite repair
C) Offsite repair, pick and return change
D) Offsite repair, offsite return
3. HP Travel Risk Care Pack Service provides which benefit to the end-user?
A) Availability in over 150 countries
B) Accidental Damage Protection
C) An HP technician onsite next business day
D) 24 hour coverage, including holidays
4. Which mobile app can be downloaded to search for the three best HP Care Pack Services for a specific
product?
A) HP Attach Widget
B) MySalesGuide
C) HP Care Pack Central
D) HP Cirrus
5. Which service corresponds to the following discovery question:
"Do you meet the requirements of data protection regulations by physically controlling access to your
data?"
A) Defective Media Retention
B) Installation
C) Tracking and Recovery Services
D) Asset Tagging
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: C |




