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Avaya IP Office™ Platform Support Online Test Sample Questions:

1. Which tool or application can be used to collect diagnostic information and logs for escalating technical issues to Avaya support?

A) WebLM License Manager
B) Avaya Diagnostic Server (ADS)
C) System Status Application (SSA)
D) Avaya IP Office Manager

2. What is the exact meaning of "IMAP support" in the IP Office UMS service, which enables users to retrieve voicemail messages from the server using specific email programs on their PCs?

A) A new message is sent to a user's e-mail account. The user can listen to it by dialing their telephone number.
B) All messages are forwarded to a user's e-mail account and deleted from their telephone.
C) A user can see/listen to voicemail messages via a web browser.
D) A user can receive voicemail messages only using MS Outlook.
E) A user can receive voicemail messages to their Outlook, Outlook Express, and/or Lotus Notes programs running on their PC.

3. Avaya IP Phones to IP Office QoS monitoring can be performed by the IP Office.
What are the two actions required to view QoS outcomes? (Choose two.)

A) Allow force authentication on IP telephones.
B) Check "Enable RTCP Monitoring".
C) Choose "Enable Metric" on the Line form.
D) Trace lines or extensions in SSA.
E) Use DebugView to analyze latency, jitter, and delay.

4. When backing up the Avaya IP Office™ solution with the Web Manager, and the Voicemail Pro Full Backup set is selected, which statement is true about the Voicemail Pro set that is chosen?

A) Both voicemail messages and custom entry prompts are not backed up.
B) The backup for Voicemail Pro set, can only be selected as Full Backup.
C) The backup process for Voicemail sets backup the configuration, voicemail messages, and call flow custom entry prompts.
D) Only the Call Flow custom entry prompts are not backed up.

5. By adding a 4-port expansion card to the Avaya IP Office™ 500V2, how many expansion units can the Avaya IP Office™ support in total?

A) 10
B) 8
C) 14
D) 12

Solutions: