Avaya 3001 : Avaya IP Office Configuration and Maintenance Exam

  • Exam Code: 3001
  • Exam Name: Avaya IP Office Configuration and Maintenance Exam
  • Updated: Aug 13, 2026
  • Q & A: 84 Questions and Answers

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Avaya 3001 Exam Syllabus Topics:

SectionObjectives
System Installation and Initial Configuration- Platform deployment
  • 1. Initial system setup
    • 2. Software and firmware installation
      • 3. Network and IP configuration
        Security and Administration- Administrative management
        • 1. Access control and authentication
          • 2. Maintenance best practices
            • 3. System security settings
              Voice Applications and Connectivity- Communication services
              • 1. Networking and interoperability
                • 2. SIP trunk configuration
                  • 3. Voicemail configuration
                    IP Office Architecture and Components- IP Office system architecture
                    • 1. Control units and expansion modules
                      • 2. Hardware components and licensing
                        User and Telephony Configuration- Endpoint configuration
                        • 1. User creation and management
                          • 2. Hunt groups and feature programming
                            • 3. Extension and telephone configuration
                              Maintenance and Troubleshooting- System support
                              • 1. Monitoring and diagnostics
                                • 2. Backup and restore
                                  • 3. Fault isolation and problem resolution

                                    Avaya IP Office Configuration and Maintenance Sample Questions:

                                    1. For an IP500v2 to support third-party call accounting software, which two setting must be set in the IP Office to get the application to work? (Choose two.)

                                    A) Set SMDR.
                                    B) Install Delta Server.
                                    C) Set CDR.
                                    D) Set IP address of call accounting software.


                                    2. The customer wants calls into their system to be routed to a specific user if the telephone number of the caller is in the customer's records. Which voicemail action typo in needed to configure this?

                                    A) Condition Action
                                    B) Configuration Action
                                    C) Database Action
                                    D) Miscellaneous Action


                                    3. A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to retrieve voicemail messages and are not using Microsoft Exchange as the message store. Which protocol must be configured in Microsoft Outlook to access their messages?

                                    A) MAPI
                                    B) IMAP
                                    C) POP3
                                    D) HTTP


                                    4. Which two are required for IP Office to support a SIP IP hard telephone? (Choose two.)

                                    A) Set user profiles to Virtual
                                    B) User and SIP extension in IP Office
                                    C) Advanced System license
                                    D) User profile set to Teleworker
                                    E) Available VCM resource


                                    5. Your customer wants to have a backup scheme for VoiceMail Pro. Which application can be used to back up the VoiceMail Pro database?

                                    A) Embedded File Manager
                                    B) IP Office Manager
                                    C) VoiceMail Pro Client
                                    D) one-X@ Portal


                                    Solutions:

                                    Question # 1
                                    Answer: A,D
                                    Question # 2
                                    Answer: C
                                    Question # 3
                                    Answer: B
                                    Question # 4
                                    Answer: B,E
                                    Question # 5
                                    Answer: C

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