Avaya 37820X : Avaya Midsize Solution Design Exam

  • Exam Code: 37820X
  • Exam Name: Avaya Midsize Solution Design Exam
  • Updated: Aug 02, 2026
  • Q & A: 66 Questions and Answers

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Avaya 37820X Exam Syllabus Topics:

SectionWeightObjectives
Avaya Midsize Solution Portfolio20%- IP Office platform architecture and features
- Scalability and resiliency options
- Licensing models and options
- Deployment models: on-premise, hybrid, cloud
Contact Center & Customer Experience Solutions10%- Customer engagement design principles
- Contact Center Select architecture
- Agent, supervisor, and reporting features
Networking and Infrastructure Design20%- VoIP and unified communications network design
- LAN/WAN design and considerations
- Security, survivability, and redundancy
- QoS planning and bandwidth requirements
Implementation & Migration Planning5%- Migration approaches and risk mitigation
- Deployment strategies and rollout planning
- Post-deployment validation and support
Solution Sizing and Bill of Materials15%- Complete bill of materials preparation
- Licensing requirements and calculation
- System sizing and capacity planning
- Hardware and software component selection
Unified Communications & Collaboration Design15%- Voicemail and unified messaging design
- Conferencing and collaboration applications
- Integration with third-party systems
- Mobility and remote worker solutions
Customer Business Requirements Analysis15%- Determine collaboration and mobility requirements
- Identify business objectives and drivers
- Analyze user and site communication needs

Avaya Midsize Solution Design Sample Questions:

1. You are working with a customer to migrate them to an Avaya Midsize solution with IP Office. They have nine existing analog trunks that each cost $40 per month. You want to determine If It would be cost effective to go to digital trunking using a T1/E1 at a cost of $400 per month.
Although the analog monthly line charges are less, what else would need to be taken Into consideration to look at the total cost difference?

A) Analog devices, such as a classic fax machine, attached to the IP Office require analog trunks.
B) The cost for nine analog trunk ports versus a single digital trunk port.
C) Digital trunking requires an SBCE for security.
D) Digital trunking needs VCM channels and analog trunks do not-


2. Refer to the Scenario: IT-FAC.

You are proposing that the customer migrate to SIP trunks and install an Session Border Controller for Enterprise (SBCE). Another Sales Engineer asks you why terminating SIP trunks directly on the IP Office and using the built-in firewall is not a best practice.
What is the reason for using the SBCE to terminate SIP trunks?

A) It provides NAT Traversal not available with direct termination.
B) It stops attacks and hacks before entering the private network.
C) It allows registration and authentication to be done in the core of the network.
D) It provides VPNIess remote worker functionality for 1600 endpoints.


3. One of the features of IP Office Server Edition and IP Office Select is Lightweight Directory Access Protocol (LDAP) user synchronization. To support on-going administration, this feature can be used to In addition to Name, Full Name, and extension, what other field can be synchronized?

A) Job function
B) Address
C) Organization or group
D) Email address


4. In Powered by Offer, when Is Fallback Twinning to an external device provided?

A) When the mobile device loses contact with the IP Office In the cloud data center
B) When the IP Office phone loses contact with the IP Office In the cloud data center
C) After the mobile device rings an administer-able number of rings.
D) When simultaneous mode for the IP Office user is not available


5. Your customer wants an Avaya video conferencing solution that can integrate with IP Office. The requirement Is to be able to conduct a single video conferencing with up to five additional participants to Join remotely using smartphones or desktop PCs. They have two small board rooms they want to be able to join the video conference.
What would be the least costly solution that will meet their requirements?

A) A Video Collaboration Solution for IP Office XT endpoint with embedded server and one IX Collaboration Unit CU360
B) One SMB9 License for each board room and one IX Collaboration Unit CU360 In each board room
C) A Video Collaboration Solution for IP Office XT endpoint with embedded server
D) One MCU9 License for each board room and one XT5000 endpoint In each board room


Solutions:

Question # 1
Answer: A
Question # 2
Answer: A
Question # 3
Answer: D
Question # 4
Answer: C
Question # 5
Answer: C

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