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Microsoft 70-404 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: IT Service Management Processes | - Problem management processes - Change management workflows - Incident management lifecycle |
| Topic 2: System Center Service Manager Architecture | - Deployment topology and infrastructure planning - Service Manager components and architecture overview - Management packs and configuration model |
| Topic 3: Configuration and Customization | - Service level management configuration - Self-service portal customization - Workflows and automation rules |
| Topic 4: Integration and Operations | - Data warehouse and reporting - Integration with System Center components - Monitoring and maintenance tasks |
