] MS-220 Learning Materials: Troubleshooting Microsoft Exchange Online - MS-220 Actual Lab Questions

Microsoft Troubleshooting Microsoft Exchange Online : MS-220

  • Exam Code: MS-220
  • Exam Name: Troubleshooting Microsoft Exchange Online
  • Updated: Jul 22, 2026
  • Q & A: 107 Questions and Answers

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The Microsoft MS-220 exam is the first step to becoming a Microsoft Certified Solutions Expert (MCSE) for Networking with a specialization in Communication.

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With exam prep material that potential test takers can read to understand and prepare for the exam Microsoft supports the Microsoft SMB Enterprise Certification program to certify IT Professionals who successfully demonstrate the knowledge and skills required to support a Microsoft Small Business Server. The Microsoft certification program offers several qualifiers and specializations under it. One of the supporting specializations is an MS-220 certification i.e., Microsoft Exchange Online Troubleshooting. To gain this certification, an individual needs to complete some coursework, exams, hands-on activities, and attend discussions and seminars.

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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

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Languages: English

Retirement date: none

This exam measures your ability to troubleshoot the following issues: mail flow; compliance and retention; mail client; Exchange Online configuration; and hybrid and migration.

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Prerequisites for Microsoft MS-220 Exam

Before taking the Microsoft MS-220 Exam, you need to be aware of its prerequisites so that you can prepare yourself accordingly. Here is a list of things that you need to know before taking the exam:

You must be a technical expert in order to take this exam. You should have experience in working with virtualization technologies such as VMware vCloud Air Network, Azure Stack, and Amazon Web Services (AWS). You should also know how to work with Office 365 and Skype for Business Online services.

You must have at least two years of experience working as a network engineer or administrator in an enterprise environment where cloud services are used on a regular basis.

Microsoft MS-220 Exam Syllabus Topics:

SectionWeightObjectives
Troubleshoot Hybrid and Migration Issues10-15%- Troubleshoot Migration Issues
  • 1. Failed migrations
  • 2. Migration endpoint creation issues
  • 3. Slow migrations
  • 4. Data Consistency Score issues
  • 5. Public folder migration issues
  • 6. Move request analysis
- Troubleshoot Hybrid Configuration Issues
  • 1. Hybrid mail flow issues
  • 2. Remote recipient synchronization issues
  • 3. Hybrid Configuration Wizard issues
  • 4. Free/busy sharing issues
Troubleshoot Compliance and Retention Issues25-30%- Troubleshoot Compliance Issues
  • 1. Search and purge email messages
  • 2. Retention policies
  • 3. Mailbox holds and recoverable items
  • 4. eDiscovery permissions and actions
- Troubleshoot Microsoft Purview Message Encryption and S/MIME
  • 1. Protected message handling
  • 2. External recipient access issues
  • 3. Encryption and decryption issues
  • 4. S/MIME troubleshooting
  • 5. Encryption-related mail flow rules
- Troubleshoot Retention Issues
  • 1. Retention age calculation
  • 2. Retention policy application issues
  • 3. MRM diagnostics and message properties
  • 4. Retention tags and actions
Troubleshoot Exchange Online Configuration Issues15-20%- Troubleshoot Public Folder Issues
  • 1. Hybrid public folder access
  • 2. Public folder access
  • 3. Mail-enabled public folders
- Troubleshoot Organization-wide Settings
  • 1. Allowed file types
  • 2. Address book policies
- Troubleshoot Provisioning Issues
  • 1. Directory synchronization issues
  • 2. Domain setup and configuration
- Troubleshoot Recipient Issues
  • 1. Address lists
  • 2. Recipient configuration
Troubleshoot Mail Flow Issues20-25%- Troubleshoot Exchange Online Mail Flow Issues
  • 1. Analyze mail flow rules and routing policies
  • 2. Troubleshoot send and receive issues
  • 3. Review and interpret message headers
  • 4. Review and interpret message trace results
  • 5. Troubleshoot delivery delays
- Troubleshoot Microsoft Defender for Office 365 Issues
  • 1. Troubleshoot anti-spam policies
  • 2. Analyze spam classifications
  • 3. Validate SPF, DKIM, and DMARC
  • 4. Troubleshoot quarantined messages
- Troubleshoot Other Mail Flow Issues
  • 1. Troubleshoot inbox rules
  • 2. Interpret NDR data
  • 3. Identify triggered transport rules
  • 4. Analyze attachment blocking rules
- Troubleshoot Mail Flow Issues with External Systems
  • 1. Troubleshoot DNS-related issues
  • 2. Troubleshoot hybrid mail flow
  • 3. Analyze SMTP protocol logs
  • 4. Troubleshoot SMTP relay issues
  • 5. Troubleshoot SMTP certificate issues
Troubleshoot Mail Client Issues20-25%- Troubleshoot Calendaring Issues
  • 1. Delegation issues
  • 2. Mailbox and calendar diagnostics
  • 3. Calendar permissions
- Troubleshoot Calendar Sharing
  • 1. External calendar sharing
  • 2. Published calendar synchronization
- Troubleshoot Connectivity and Authentication
  • 1. Outlook connectivity problems
  • 2. Modern authentication issues
  • 3. Autodiscover issues
  • 4. Client access rules
- Troubleshoot Mobile Device Issues
  • 1. ABQ list analysis
  • 2. ActiveSync connectivity
  • 3. Mobile synchronization logs
  • 4. Device access rules

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