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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:
1. How do you protect yourself from electrical shock when servicing HP notebooks?
A) Remove the battery, but do not unplug the computer because the power supply provides a grounded connection when you replace parts.
B) Unplug the computer, but do not remove the battery because the battery provides the computer with a grounded connection when you replace parts
C) Unplug the computer, remove the battery, and allow the computer to stand for a few minutes before accessing internal components.
D) Unplug the computer, remove the battery, and touch a screwdriver to the battery connection contacts to remove residual power in the device.
2. What is the correct way to clear the CMOS memory on an HP notebook?
A) Disconnect all power sources (cable and battery), remove the RTC battery, wait five minutes, replace the RTC battery, reassemble the notebook, and reconnect power.
B) Disconnect all power sources (cable and battery), remove the CMOS button access panel, press and hold the CMOS button for five seconds, replace all components, and reconnect power.
C) Disconnect all power sources (cable and battery), remove the CMOS jumper access panel, move the jumper to the third position (the reset position), reconnect power, turn on the notebook, move the CMOS jumper back to the normal position, disconnect power, reassemble the notebook, and reconnect power.
D) Disconnect all power sources (cable and battery), remove the RTC battery, short the RTC battery connectors with a screwdriver, reconnect the RTC battery, reassemble the notebook, and reconnect power.
3. What is the correct order of steps in the HP six-step troubleshooting process?
A) Develop action plan, implement action plan, implement preventative measures, collect data, evaluate data, and problem solved.
B) Collect data, evaluate data, implement preventative measures, develop action plan, implement action plan, and problem solved.
C) Collect data, evaluate data, develop action plan, implement action plan, problem solved, and implement preventative measures.
D) Develop action plan, implement action plan, collect data, evaluate data, problem solved, and implement preventative measures.
4. Which services does HP handle (rather than the service provider) for WWAN module issues? (Select two)
A) Network issues
B) Hardware configuration
C) Account settings configuration
D) Initial hardware setup
E) Billing issues
5. How can you gain access to a system that is secured with a solenoid lock if you do not have the setup utility password?
A) Call HP Support, and request the HP authorized service provider override password for the device.
B) Clear the password using HP ProtectTools running from a USB drive.
C) Remove the solenoid hood lock from the chassis using a FailSafe key available from HP support.
D) Clear the CMOS by pressing and holding the CMOS button for three to five seconds.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: B,D | Question # 5 Answer: B |
