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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
1. What is SAP Solution Manager?
A) It is a robust and lean standard-based platform that enables you to develop Java and composite applications from scratch.
B) It supports the implementation throughout the entire life-cycle from the business blueprint to the configuration to production processing.
C) It is an application that is part of the SAP Supply Chain Management application.
D) It is a relational database system that can be used as an alternative to databases from other vendors.
2. Assume you perform an SAP Note Search on 'update' and the search pattern Linguistic Search.
Which of the following terms would be considered hits? (Choose two)
A) Up-to-date
B) Update
C) Upgrade
D) Updating
3. As you gain experience in solving messages you will also increase the amount of knowledge around the product.
How can you reference these solutions in the future?
A) Contact the customer to find out what the solution was for their solved message.
B) Document solutions and share this information with your colleagues.
C) Each customer and message is unique so previous solutions are not useful.
D) Keep the solutions only in the previously solved messages.
4. In the Service Desk, how can you search for SAP Notes?
A) Via transaction SNOTE_SEARCH
B) Via transaction SNOTE
C) Via the Tab SAP Notes in the message
D) Via transaction SAP_NOTE
5. Which of the following sentences describes the process flow as depicted in the attached picture?
A) User reports an incident to SAP support Solution Manger which assigns a processor to find a solution.
B) Partner reports an incident to partner Solution Manger which assigns a processor to find a solution.
C) Partner reports an incident to SAP support Solution Manager which search for a solution in public forums.
D) User reports an incident to partner Solution Manger which search for a solution in SAP Service Marketplace.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B,D | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: D |
