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SAP E_C4HYCP1811 Exam Description:
The "SAP Certified Product Support Specialist - SAP Commerce" certification exam validates that the candidate possesses the required level of knowledge to work effectively as an SAP Commerce Product Support Specialist. This certification proves that the candidate has an overall understanding and in‐depth technical skills to perform in an SAP Commerce product support role. The pre-requisite for this exam certification is P_C4HCD_1811 (SAP Certified Development Professional - SAP Commerce Cloud 1811 Developer) or P_C4HCD_1905 (SAP Certified Development Professional – SAP Commerce Cloud 1905 Developer). All the enablement for this exam is being provided by the product documentation and support documentation for SAP Commerce located at: wiki.hybris.com and help.hybris.com . In order to access the sites above, you must be an SAP customer or partner.
SAP E_C4HYCP1811 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Troubleshooting > 12% | Troubleshoot issues with the SAP Commerce Suite (i.e. databases, clusters and cockpits). |
| General Support > 12% | Use the different features, extensions and add-ons of the SAP Commerce Suite; use other platform Core features. |
| Integration > 12% | Connect the omni-commerce capabilities of SAP Commerce Cloud with other SAP products |
| Performance > 12% | Analyze and improve overall system performance, and troubleshoot performance issues and identify bottlenecks. |
| Configuration > 12% | Configure the SAP Commerce Suite and its extensions and modules; resolve compilation issues, and customize the cockpits in the SAP Commerce Suite. |
| Product Support Processes > 12% | Identify the scope of SAP Product Support and SLAs, and describe Product Support processes (i.e. incident escalation, bug fix and patch process). |
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SAP E_C4HYCP1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Performance | 12% | - Analyze and improve system performance - Troubleshoot performance issues and identify bottlenecks |
| Troubleshooting | 12% | - Resolve technical problems in SAP Commerce Suite - Troubleshoot database, cluster and cockpit issues |
| Configuration | 12% | - Resolve compilation issues - Customize cockpits - Configure SAP Commerce Suite and extensions |
| Product Support Processes | 12% | - Describe incident escalation, bug fix and patch processes - Define scope of SAP Product Support and SLAs |
| Integration | 12% | - Connect omni-commerce capabilities - Integrate with other SAP solutions |
| General Support & Extensions | 12% | - Use SAP Commerce features, extensions and add-ons - Work with core platform functionalities |
