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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Field Service Management Overview | - SAP Field Service Management concepts and architecture - Core business processes in field service |
| Mobile Field Execution | - Mobile app usage and technician workflows - Service order execution and reporting |
| Planning and Dispatching | - Dispatching and workforce optimization - Resource planning and scheduling |
| Analytics and Service Performance | - Reporting and KPIs in field service - Service optimization and insights |
| Integration and Configuration | - System configuration and setup basics - Integration with SAP S/4HANA and C/4HANA components |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Which functionality is possible when the smart form template is set to Translation status? Choose the correct answer.
- A. The template can be assigned to an equipment
- B. The template can be edited
- C. The template can be assigned to an activity
- D. The template can be exported in XML format
Correct Answer: D π³οΈ
Which platforms are supported for the Field Service Mobile App? Choose Four correct answer.
- A. IOS
- B. Windows-Desktop
- C. Android
- D. Windows Mobile
- E. Blackberry
Correct Answer: A,B,C,D π³οΈ
Which of the following are data object types that you can maintain in the master Data Module? Choose Three correct answers.
- A. Smart form
- B. Equipment
- C. Service contract
- D. Item
- E. Service call
Correct Answer: B,C,D π³οΈ
Which answers are correct in regards to work shifts? Choose Three correct answers.
- A. Each technician can have only one work me pattern
- B. Work shifts are visible in the workforce management planning board
- C. I can define a work shift pattern for a group of people
- D. Only internal employees can have work shifts
- E. Work shifts are defined at the company level and apply to all technicians Atfi CI.
Correct Answer: A,B,C π³οΈ
If your customer would like to approve efforts. expenses. materials and mileage before it synchronizes to the ERR how can he do that? Choose the correct answer.
- A. He can only approve in the ERP
- B. He can approve from his Field Services mobile app.
- C. He can go to Workforce Management and access the "Time and Material Journal", where he will be able to approve. reject or make changes to these entries.
Correct Answer: C π³οΈ
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