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Salesforce Certified Sales Cloud Consultant Sample Questions:
1. After creating a brand new sneaker Product object record for Cloud Kicks, the admin is unable to add this product to Price Books.
How should the consultant resolve the issue?
A) Edit the sharing settings of the Product object.
B) Set a standard active price.
C) Add the product to a price schedule.
2. Cloud Kicks wants to measure the adoption of its Sales Cloud rollout.
Which key performance indicator (KPI) should the consultant recommend?
A) Number of User logins in the last month
B) Number of Opportunities Closed Lost In the last month
C) Number of Community Contacts added In the last year
3. During the Deploy phase at Cloud Kicks, users are finding it difficult to navigate a new system which is contributing to low adoption.
How should the consultant avoid this issue in the future?
A) Provide company-wide training throughout the project.
B) Conduct a beta review during the Validate phase.
C) Develop test scripts during the Plan phase.
4. Northern Trail Outfitters wants to migrate its Sales Territories to a new structure for the upcoming fiscal year.
Which aspect should a consultant consider for this migration?
A) Only one territory model can be active at any given time.
B) Territory user assignments are migrated to the new model.
C) Access to a territory model is controlled through profiles or permission sets.
5. Universal Containers (UC) has an Account Hierarchy of customer accounts, with parent accounts representing corporate headquarters and child accounts representing franchises. The VP of sales believes that many franchises are missing from UC's Sales Cloud org because sales reps are unaware of them.
What should the consultant recommend to fill in the missing franchises?
A) Download the Data Quality Analysis Dashboard from AppExchange.
B) Utilize Sales Engagement to add an External ID to the data.
C) Implement a data enrichment package from AppExchange.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: C |
