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Salesforce NP-Con-102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Program and Service Management | - Program Lifecycle Management
|
| Case Management and Service Delivery | - Service and Case Tracking
|
| Nonprofit Cloud Fundamentals | - Salesforce Nonprofit Cloud Data Model
|
| Reporting, Analytics, and Integration | - Integration Concepts
|
| Fundraising and Engagement | - Donor Management
|
Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:
1. A Nonprofit Cloud Administrator enables Automatic Person Account Mailing Address Synchronization.
Which object's related list should be added to Person Account record pages to see additional addresses?
A) Address
B) Contact Point Address
C) Location
2. A nonprofit organization uses Action Plans to guide its work on client Care Plans. The organization needs to add more tasks to an active Action Plan Template. What should the organization do to update the Action Plan Template in Nonprofit Cloud?
A) Clone the Action Plan Template, select "Let users add items to action plans", and then publish the template.
B) Clone the Action Plan Template, add tasks, and then publish the template.
C) Deactivate the Action Plan Template, add tasks, and then publish the template.
3. A nonprofit organization wants board members to be able to review details of the grant applications received by the organization. Which component included on the Grantmaking Experience Cloud template should the organization use?
A) Batch Assign Reviews
B) Form Overview
C) Form Review
4. A nonprofit admin notices the nightly NPSP batch jobs are suddenly taking significantly longer to complete than they did a month earlier. What are two factors the consultant should tell the system admin to consider?
(Choose 2)
A) A new Flow was activated.
B) A new node tree was added to the role hierarchy.
C) A new standard roll-up summary field was added to an object.
D) A new customizable rollup was added in NPSP Settings.
5. A nonprofit uses Volunteers for Salesforce. The nonprofit has volunteers who work the same schedule every week. The volunteer manager wants to avoid asking these ongoing volunteers to sign up for the same shift every time. How should the consultant configure Salesforce to meet the requirement?
A) Use the Volunteer Recurrence Schedules in Volunteers for Salesforce to create the volunteers' schedules.
B) Enter all volunteer IDs and schedules on a spreadsheet and use an ETL tool to create volunteer hours records in Volunteers for Salesforce.
C) Install a grid app from the AppExchange to mass enter volunteer hours based on each volunteer's schedule.
D) Use the Job Recurrence Schedule functionality in Volunteers for Salesforce to create the volunteers' schedules.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A,D | Question # 5 Answer: A |
