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It is a lifetime study time. The society advocates us to further our study and improve working skills at every aspect. For exam candidates like you it is of great importance to pass the EXIN exams effectively. That is why we offer you the excellent ITIL-F learning materials: ITIL Foundation compiled by professional experts. Now, let us take a comprehensive look of the features of the ITIL-F actual lab questions as follow:
EXIN ITIL Foundation Sample Questions:
1. Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?
A) Service strategy
B) Service transition
C) Service operation
D) Continual service improvement
2. Which process works with incident management to ensure that security breaches are detected and logged?
A) Service level management
B) Access Management
C) Continual Service improvement
D) Change management
3. Service design emphasizes the importance of the "Four Ps". These "Four P's" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?
A) Potential
B) Preparation
C) Profit
D) Products
4. Which of the following is the BEST description of a service-based service level agreement (SLA)?
A) The SLA covers one service, for all the customers of that service
B) The SLA covers an individual customer group for all services they use
C) An SLA that covers all customers for all services
D) An SLA for a service with no customers
5. Which one of the following are the two primary elements that create value for customers?
A) Value on investment (VOI) and return on investment (ROI)
B) Customer and user satisfaction
C) Resources and capabilities
D) Service requirements and warranty
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: C |
