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EXIN ITIL Foundation (syllabus 2011) Sample Questions:
1. A Service design package (SDP) would normally be produced for which of the following?
1.A new IT service
2.A major change to an IT service
3.An emergency change to an IT service
4.An IT service retirement
A) 2, 3 and 4 only
B) All of the above
C) None of the above
D) 1, 2 and 4 only
2. Which of the following are valid parts of the service portfolio?
1.Service pipeline
2.Service knowledge management system (SKMS)
3.Service catalogue
A) 3 only
B) All of the above
C) 1 and 2 only
D) 1 and 3 only
3. Which two processes will contribute MOST to enabling effective problem detection?
A) Incident and financial management
B) Change and release and deployment management
C) Knowledge and service level management
D) Incident and event management
4. Which process would maintain policies, standards and models for service transition activities and processes?
A) Service transition planning and support
B) Change management
C) Capacity management
D) Release management
5. Which stage of the change management process deals with what should be done if the change is unsuccessful?
A) Categorization
B) Remediation planning
C) Prioritization
D) Review and close
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: B |
