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ISQI CTFL-UT Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Basic Concepts of Usability, UX and Accessibility | 15% | - Definitions and core principles - Relationship between usability, UX and accessibility - Business value and objectives |
| Topic 2: Fundamentals of Usability Evaluation | 20% | - Goals, metrics and measurement - Evaluation types: inspection, testing, inquiry - Human-centered design process |
| Topic 3: Risks in Usability, UX and Accessibility | 15% | - Identification and classification of risks - Project and product-level risks - Impact analysis and mitigation |
| Topic 4: Usability Evaluation Methods and Techniques | 25% | - Inspection methods: heuristic evaluation, cognitive walkthrough - Usability testing: planning, preparation, execution, analysis - Inquiry methods: surveys, interviews, focus groups |
| Topic 5: Usability Test Planning and Reporting | 10% | - Documenting results and recommendations - Stakeholder communication - Test strategy and plan design |
| Topic 6: Accessibility in Usability Evaluation | 15% | - Inclusive design considerations - Standards: WCAG, ISO 9241, EN 301 549 - Evaluating compliance and accessibility barriers |
ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:
1. You're defining usability test tasks for a web shop for mobile phones and smartphones. Finding out whether users are able to place an order easily has been identified as the main goal of the usability test.
Which of the following is a reasonable task definition to include in the test?
A) Put the first phone you find in your shopping cart!
B) Which mobile operating system do you prefer?
C) Your phone broke and you're looking for a new smartphone. Your budget is 200$ and it should have an infrared sensor as you like to operate your home entertainment system with it. Find a suited smartphone and order it!
D) Enter the item number "1469483" in the search box and click "OK". Put the first item in the cart by clicking "add to bag". Then, click on "checkout" in order to start the order process. After that, fill in the form and click on "submit".
2. You are asked to evaluate the usability of a software application for a law firm. Due to time and budget constraints, it is not possible to include users in the evaluation process.
Which of the following is a valid approach for evaluating the usability in this case?
A) Usability testing
B) User surveys
C) Usability Review
D) Accessibility Evaluation
3. Which of the following are advantages of using a usability lab?
i. The context is natural
ii. Test sessions are easy to observe
iii. Inexpensive setup
iv. Similar conditions for all sessions
v. Easy recording of sessions
A) iii, iv & v are true, i & ii are false
B) ii, iv & v are true, i & iii are false
C) ii & iv are true, i, iii & v are false
D) i, ii & v are true, iii & iv are false
4. Your last 20-pages usability test report wasn't received well by the developers; only two of the 25 usability problems have been fixed. This time, you want to stick to the best practices in order to obtain better acceptance by the development team.
What are you going to do differently this time?
A) Add the low-priority findings you didn't include in the first report
B) Include positive findings in the report, not only usability problems
C) Make the report more detailed and longer
D) Include contact details of the test participants so that the development team can contact them in case they have questions
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: B |
