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IBM C9020-971 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Configuration | 25% | - Hardware Installation - Software Setup and Initialization - Network Connectivity and SAN Configuration - System Planning and Requirements |
| Topic 2: Troubleshooting and Problem Determination | 25% | - Error Log Analysis - Diagnostic Tools and Utilities - Performance Issues - Connectivity and Path Failures |
| Topic 3: IBM Storage Product Overview | 20% | - DS8000 Series - Storwize / SAN Volume Controller - FlashSystem Family - IBM Spectrum Storage Suite - XIV Storage System |
| Topic 4: Maintenance and Support | 15% | - Replacement Procedures - Firmware and Software Upgrades - Support Portal and Resources |
| Topic 5: Backup, Recovery and Data Protection | 15% | - Snapshot and FlashCopy - Replication and Mirroring - Archive and Retention |
IBM Enterprise Storage Technical Support Sample Questions:
What should a storage specialist do to verify that a heterogeneous solution is supported by IBM?
- A. Consult the installation guide
- B. Perform a proof-of-concept
- C. Verify the solution using IBM Red Books
- D. Check Systems Storage Interoperation Center
Correct Answer: B 🗳️
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What is needed to upgrade a TS7620 ProtecTIER Appliance from 5.4TB to 11TB physical capacity?
- A. There is no upgrade from 5.4TB to 11TB within one system.
- B. Add disk drives to the TS7620 without powering off; the system will assign capacity automatically.
- C. The upgrade is a license key only.
- D. Power off the TS7620, add new drives, power on and assign capacity.
Correct Answer: B 🗳️
A customer has experienced high drive failure and loss of data in its environment and is considering XIV to replace the existing storage.
Which XIV benefit should the technical specialist highlight to address this customer's concerns?
- A. Distributed cache
- B. IBM Hyper-Scale
- C. IBM Advanced System Placement program
- D. Exception rebuild speed
Correct Answer: B 🗳️
During a Technical Delivery and Assessment (TDA) for a DS8870, the solution architect was directed to use Disk Magic to size the solution.
What will Disk Magic provide in this situation?
- A. Determine effective capacity of specific storage configuration
- B. Resolution(s) to a performance problem
- C. Modeling of a specific storage configuration
- D. Simulation of performance under varying conditions
Correct Answer: A 🗳️
Which drive type in the DS8870 should be selected for data that has been identified as inactive?
- A. Enterprise SAS
- B. DRAM
- C. Nearline SAS
- D. Flash
Correct Answer: C 🗳️
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