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Avaya 132-S-710.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and Performance Management | - Call center reporting design
|
| Agent and Resource Management | - Agent configuration planning
|
| Integration and Solution Planning | - Enterprise integration
|
| Call Center Solution Architecture | - Call Center business requirements analysis
|
| Call Routing and Vectoring Design | - Routing strategy design
|
