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NEW QUESTION 38
In a Human Resources (HR) application, a business architect has developed a new process for the Onboarding case type. You want to test the process and the fields to verify the UI elements collect expected results.
When applied in combination, which two configurations allow you to record a set of interactions and save the test results to verify the process functionality? (Choose Two)
- A. Add explicit assertions on the UI elements
- B. Add validations on the UI elements
- C. Create a unit test for the Onboarding case type
- D. Create a scenario test for the Onboarding case type
Answer: A,B
NEW QUESTION 39
In an insurance claim application, you have the following requirement: All claims must be resolved within 1 week. To meet this requirement you configure a service level.
Where should the service level be configured?
- A. The stage
- B. The case type
- C. The step
- D. The process
Answer: D
NEW QUESTION 40
On a service level, the passed deadline interval is measured from________________.
- A. the end of the deadline interval
- B. when a user begins the assignment
- C. when the assignment is ready for a user
- D. the end of the goal interval
Answer: A
NEW QUESTION 41
Select each Use Case on the left and drag it to the appropriate Router on the right.
Answer:
Explanation:
NEW QUESTION 42
Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?
- A. Add a decision in the Item Return process to change the stage when a return is not necessary.
- B. Add an Item Retention alternate stage and define a process for retention of item.
- C. Replace the Wait step in the Item Return stage with a Change Stage step.
- D. Add a condition to skip the Item Return stage when a return is not necessary.
Answer: D
NEW QUESTION 43
DRAG DROP
Select each description on the left and drag it to the correct field type on the right.
Answer:
Explanation:
NEW QUESTION 44
Apartment tenants submit maintenance requests that specify their name, address, request type, and description of the request. The apartment management company often receives multiple requests from a single address about the same issue. The company wants to identify duplicate maintenance requests that are submitted less than 30 days apart.
Which three configurations, when applied in combination on the Search duplicate cases step, achieve this goal? (Choose Three)
- A. Configure the tenant name as a basic condition.
- B. Configure the request type as a weighted condition.
- C. Configure the apartment address as a weighted condition.
- D. Configure a time period for the request date as a weighted condition.
- E. Configure the apartment address as a basic condition.
Answer: B,C,D
NEW QUESTION 45
What is the relationship between pyWorkPage and case data?
- A. pyWorkPage stores all the case data generated while creating and processing a case.
- B. pyWorkPage stores all the data pages generated when a case resolves.
- C. pyWorkPage timestamps all the data generated while creating and processing a case.
- D. pyWorkPage stores all the data pages generated when a case resolves.
Answer: A
NEW QUESTION 46
The deadline for responding to all customer requests is eight hours. If the deadline is exceeded, and the request is from a premium customer, the assignment automatically transfers to the department manager.
Which configuration satisfies this requirement?
- A. Create a single service level agreement rule with a Transfer escalation action. Use a decision table to test for premium customer service requests.
- B. Create a single service level agreement rule with a Transfer escalation action. Use the value of a property to calculate the deadline interval.
- C. Create service level agreement rules for each customer category. Use a decision table to determine which service level agreement rule to apply to the assignment.
- D. Create a single service level agreement rule with a Transfer escalation action. Use a when rule to test for premium customer service requests.
Answer: B
NEW QUESTION 47
The business process for an automobile insurance claim consists of the following phases:
- Submission: The customer contacts a customer service representative
(CSR) to file the claim.
- Review: An adjuster reviews the claim, assesses the damages to each
vehicle, and provides an estimate of the cost of repairs.
- Repair: A third party performs the repairs on each vehicle,
communicating with the adjuster and customer as necessary.
- Verification: After each vehicle repair, the adjuster closes the
claim.
According to Pega best practices, which phase can you implement as a child case?
- A. Review
- B. Verification
- C. Submission
- D. Repair
Answer: D
NEW QUESTION 48
Drag and Drop Question
Select each description on the left and drag it to the correct field type on the right.
Answer:
Explanation:
NEW QUESTION 49
Select each description on the left and drag it to the correct field type on the right.
Answer:
Explanation:
NEW QUESTION 50
Hotspot Question
An online retailer creates a case type that processes and manages customer orders. The checkout process has four steps:
1. Review Order: The customer reviews the items in order of add-to-cart selection and can adjust the quantity of each item and delete items to calculate and display the order total.
2. Select Shipping Option: The customer selects a shipping option to determine and display the shipping charge for their order.
3. Enter Delivery Address: The customer enters their delivery address to determine the sales tax, if applicable, and the application displays the calculated sales tax.
4. Enter Payment Information: The customer selects a payment option and confirms the grand total of the order.
For each calculation, identify the appropriate chaining option to maximize the performance.
Answer:
Explanation:
NEW QUESTION 51
DRAG DROP
An organization requests the following behavior for a case type that allows customers to place orders for fulfillment.
When the customer logs in:
* The application identifies the customer upon login.
* The case type lists the last 10 orders placed by the customer.
* The customer can select one of the previous 10 orders as the basis for the current order.
Select each piece of Information on the left and drag it to the appropriate Clipboard Location.
Answer:
Explanation:
NEW QUESTION 52
You are designing a form for an online bookstore to show new arrivals.
Which layout do you use to display the book cover pictures, as shown in the image?
- A. Repeating dynamic layout
- B. Column layout
- C. Screen layout
- D. Dynamic layout
Answer: D
NEW QUESTION 53
Choose two use cases that require the configuration of conditional paths within the case type.
(Choose Two.)
- A. A shopping application requires a guest to fill out payment information. A user who enters a membership number skips the payment information step.
- B. A catering booking application requires customers to enter information about expected party size, event date, and event time. When customers submit the information, the catering company sends a confirmation email.
- C. An application requires customers to specify the type of request from a drop-down list. The request routes to the appropriate department work queue. A user with access to the work queue processes the case through fulfillment.
- D. A scholarship eligibility application requires students to enter standardized test scores. Students withy qualifying test scores can schedule an interview. Students without qualifying test scores receive a rejection email.
Answer: C,D
NEW QUESTION 54
You are designing a form for an online bookstore to show new arrivals. Which layout do you use to display the book cover pictures, as shown in the image?
- A. Repeating dynamic layout
- B. Column layout
- C. Screen layout
- D. Dynamic layout
Answer: D
NEW QUESTION 55
You are designing a form for an online bookstore to show new arrivals. Which layout do you use to display the book cover pictures, as shown in the image?
- A. Repeating dynamic layout
- B. Column layout
- C. Screen layout
- D. Dynamic layout
Answer: D
NEW QUESTION 56
In the Answer area, identify the type of data measured in each report.
Answer:
Explanation:
NEW QUESTION 57
Which two conditions do you test with a unit test? (Choose Two)
- A. An application displays user views for 20 users within three seconds.
- B. A data page populates without any errors.
- C. A property value is set correctly by a data transform.
- D. An application is successfully migrated to a test system.
Answer: B,C
NEW QUESTION 58
You are configuring routing for a customer warranty service request. All warranty service requests are routed to the warranty resolution group except for warranty service requests for beta-release product that requires review by the vice president of service.
How do you configure assignment routing to review warranty service requests?
- A. Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product.
- B. Route the assignment to the skilled group for the beta release when the request is for the beta release.
Otherwise, route the assignment to the warranty resolution group. - C. Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.
- D. Route the assignment to the vice president of service when the request is for the beta release.
Otherwise, route the assignment to the warranty resolution group.
Answer: C
NEW QUESTION 59
A stakeholder prefers to group a set of existing actions into a multistep form. Which work item do you create in Agile workbench to address this change request?
- A. Status
- B. Feedback
- C. User Story
- D. Bug
Answer: A
NEW QUESTION 60
Direct Capture of Objectives (DCO) aims to increase which two aspects of application delivery?
(Choose Two)
- A. Speed
- B. Coding
- C. Performance
- D. Accuracy
Answer: A,D
NEW QUESTION 61
Drag and Drop Question
An organization requests the following behavior for a case type that allows customers to place orders for fulfillment.
When the customer logs in:
- The application identifies the customer upon login.
- The case type lists the last 10 orders placed by the customer.
- The customer can select one of the previous 10 orders as the basis
for the current order.
Select each piece of Information on the left and drag it to the appropriate Clipboard Location.
Answer:
Explanation:
NEW QUESTION 62
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