Check the Available ITIL-4-DITS Exam Dumps with 62 QA's UPDATED 2025
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NEW QUESTION # 20
Which parallel model is based on using the Income generated by an existing business model to fund a new digital business model until can fund itself?
- A. Erosion
- B. synergism
- C. Cannibalism
- D. Concurrence
Answer: B
Explanation:
Synergism is a parallel model that is based on using the income generated by an existing business model to fund a new digital business model until it can fund itself. It is a way of balancing the risks and rewards of innovation and disruption by creating a synergy between the old and the new business models. Reference: ITIL 4 Leader: Digital and IT Strategy, page 39
NEW QUESTION # 21
Which is an example of industry disruption?
- A. An organization transitioned a large number of its services to a cloud provider to remain competitive In their market
- B. A mobile phone provider has adopted a new operating model in response to threats from the competition which has resulted In the provider becoming the market leader
- C. A service provider has launched a new app to support collaboration that is easy to use, and is popular with consumers from many markets
- D. A software provider has developed a new satellite navigation system for the serf-driving cat market that has become the system of choice for car manufacturers
Answer: D
Explanation:
A software provider has developed a new satellite navigation system for the self-driving car market that has become the system of choice for car manufacturers is an example of industry disruption. Industry disruption is about creating new markets or value propositions that challenge or replace existing ones. The software provider has created a new value proposition for the self-driving car market that has disrupted the existing satellite navigation systems and gained a competitive advantage. Reference: ITIL 4 Leader: Digital and IT Strategy, page 37-38
NEW QUESTION # 22
An organization has to change its way of working to support a completely new way of creating its services.
What is this an example of?
- A. Ecosystem disruption
- B. Innovation
- C. Incremental transformation
- D. Operational technology
Answer: B
NEW QUESTION # 23
Which is the BEST description of the relationship between organization's products, services, and resources?
- A. An organization's products are required for the execution of an activity
- B. An organization's resources are combinations of the organization's services
- C. An organization's resources are combinations of the organization's products
- D. An organization's services ate based on the organization's products
Answer: A
NEW QUESTION # 24
An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it. What is the MOST approach to achieve this?
- A. Tallor strategic communications to the stakeholders preferences
- B. Utilize metrics to ensure stall comply with the strategy
- C. Ensure there is one common communication channel for the strategy
- D. Deliver compulsory strategic awareness sessions regularly
Answer: A
NEW QUESTION # 25
An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.
What combination of risk capacity and risk appetite this situation?
- A. High risk capacity, low risk appetite
- B. Low risk capacity, low risk appetite
- C. High risk capacity, high risk appetite
- D. Low risk capacity, high risk appetite
Answer: D
Explanation:
A low risk capacity means that an organization cannot afford the loss that comes from taking risks that go wrong, while a high risk appetite means that an organization is willing to take those risks anyway. This situation can lead to big losses and unsustainable outcomes. Reference: ITIL 4 Leader: Digital and IT Strategy, page 57
NEW QUESTION # 26
An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?
- A. Customer feedback
- B. Omnichannel delivery
- C. Customer analytics
- D. Market relevance
Answer: B
Explanation:
Omnichannel delivery is about providing a consistent and seamless customer experience across different channels and touchpoints. This can help increase customer satisfaction, loyalty, and retention. The insurance company should consider how to align and integrate its different sales channels to deliver a unified and coherent service to its customers. Reference: ITIL 4 Leader: Digital and IT Strategy, page 17
NEW QUESTION # 27
An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?
- A. Omnichannel delivery
- B. Customer feedback
- C. Customer analytics
- D. Market relevance
Answer: C
NEW QUESTION # 28
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
- A. Intelligent automation
- B. Simple automation
- C. Technology replacement modernization
- D. Complex automation
Answer: B
NEW QUESTION # 29
Which technique or framework can BEST help to identify a broad range of strategic risks?
- A. Customer analytics
- B. Portfolio optimization
- C. OKR
- D. PESTLE
Answer: D
NEW QUESTION # 30
A service provider has a new strategy which involves them selling services via third parties, and also from their own website. This new sales channel should bring additional customers, and may also have a positive effect on direct sales because it increases brand recognition.
Which parallel operating model is appropriate for this situation?
- A. Erosion
- B. Synergism
- C. Cannibalism
- D. Concurrence
Answer: B
NEW QUESTION # 31
An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high.
Which is the BEST approach to pricing and charging for the services in the new market?
- A. Ensure service costs are clear to the consumers to help regulate prices
- B. Adopt a short-term Increase in the pricing and margins
- C. Establish long-term contracts with fixed prices to help secure future Income
- D. Adjust competitive prices for the market and competition
Answer: D
Explanation:
Adjusting competitive prices for the market and competition is about setting prices that reflect the value of the services, the demand and supply in the market, and the prices of similar or substitute services offered by competitors. This can help attract customers, increase sales, and gain market share. Reference: ITIL 4 Leader: Digital and IT Strategy, page 81
NEW QUESTION # 32
An organization is achieving better results than its competitors by developing unique technical and organizational solutions. These solutions are kept confidential.
What is this an example of?
- A. Organizational agility
- B. Customer relevance
- C. Resource-based advantage
- D. Incumbency advantage
Answer: C
NEW QUESTION # 33
An organization is performing a digital readiness assessment. The results of areas that have been assessed are:
* The value streams for creating and maintaining digital services are clearly defined
* There is a need to improve how automation is used to create digital services
* The organization's attitude to risk does not match their digital strategy Which other area should be assessed?
- A. The organization's approach to responding to threats
- B. The business case for organizational transformation
- C. The activities and processes used for managing services
- D. The policies and practices for staff development and learning
Answer: D
NEW QUESTION # 34
Which approach would MOST help an organization to plan a digital transformation if it does not have a digital strategy?
- A. Follow the guidance of a best practice digital transformation framework
- B. Plan a large-scale transformation, which will define the strategy
- C. Define a digital strategy first, then base the transformation planning on it
- D. Plan the transformation as a series of minor incremental improvements
Answer: C
NEW QUESTION # 35
An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external perspective.
Which question BEST supports this objective?
- A. How can we improve operational efficiencies?
- B. How can we reduce costs?
- C. What markets do we serve?
- D. How do we get to where we want to be?
Answer: C
Explanation:
What markets do we serve? is the best question to support the objective of ensuring that the strategy sufficiently addresses the external perspective. It helps to understand the current and potential customers, segments, needs, expectations, and preferences of the markets that the organization operates in or wants to enter. It also helps to identify the opportunities, threats, and trends in the external environment that can affect the organization's strategy. Reference: ITIL 4 Leader: Digital and IT Strategy, page 7-8
NEW QUESTION # 36
An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.
What combination of risk capacity and risk appetite this situation?
- A. High risk capacity, low risk appetite
- B. Low risk capacity, low risk appetite
- C. High risk capacity, high risk appetite
- D. Low risk capacity, high risk appetite
Answer: D
NEW QUESTION # 37
A service provider a developing an operating model to support a new social media service that enables their business strategy.
They have included the following in the operating model:
* a definition of how suppliers will be Involved in the delivery of the service
* a description of me main performance measures required
Which additional element MUST be included to ensure that the essential themes of the operating model are covered?
- A. Definitions of the service management toolsets needed to support the service
- B. A list of vendors who will provide the components mat form the social media service
- C. Descriptions of the series of steps for the work that is required to create and support the service
- D. An inventory of the mam technology components that will be located at the head office data centre
Answer: C
Explanation:
Descriptions of the series of steps for the work that is required to create and support the service are part of the essential themes of the operating model. They define how value is created and delivered through value streams and processes. They also help align the work with the strategy, vision, and goals of the organization and its stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 19-20
NEW QUESTION # 38
An organization is planning to provide existing services to a new market. The demand for the organization's services in the market is high and the potential customers have a good understanding of the value that can be created with the services. However, the new market has specific and strict regulations on how customer data must be handled.
Which is the BEST strategy to meet the demand in this market?
- A. Copy the current operating model and adapt it to meet the additional regulations for the new market
- B. Create new business and operating models to address the specific requirements of the new market
- C. Increase the amount of equipment, people, and other resources to deliver the services to the new market
- D. Replace the existing services or products with new or updated services or products for the new market
Answer: B
NEW QUESTION # 39
Which is the BEST description of digital business?
- A. Using digital technology as a basis for conducting an organization's activities
- B. Using information systems to store, retrieve, transmit, and manipulate digital data
- C. Using processes that transform something from analogue to digital format
- D. Using digital technology to control physical devices
Answer: A
NEW QUESTION # 40
How frequently should an organization generate and manage its strategy?
- A. Continually
- B. Once, and never again
- C. Annually
- D. Every three months
Answer: A
NEW QUESTION # 41
Which is the BEST description of the relationship between organization's products, services, and resources?
- A. An organization's services ate based on the organization's products
- B. An organization's products are required for the execution of an activity
- C. An organization's resources are combinations of the organization's services
- D. An organization's resources are combinations of the organization's products
Answer: A
NEW QUESTION # 42
Which describes an aspect of IT strategy?
- A. A business strategy that relies on digital technology to achieve its goals and purpose
- B. A strategy to re-launch existing products and services using digital technology
- C. An understanding of how the IT department enables the business to achieve its strategic goals
- D. A strategic plan to automate internal activities or replace outdated technology
Answer: C
NEW QUESTION # 43
An organization has started a digital transformation programme, and wants to create a culture of innovation.
This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.
Which approach is the CIO using to support the programme?
- A. Establishing a mantel intelligence culture
- B. Encouraging digital technology opportunities
- C. Giving employees time for training and development
- D. Working with workflow and talent management
Answer: B
NEW QUESTION # 44
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Peoplecert ITIL-4-DITS (ITIL 4 Leader: Digital & IT Strategy) Certification Exam is designed for professionals who are interested in advancing their skills and knowledge in the field of digital and IT strategy. ITIL 4 Leader: Digital & IT Strategy Exam certification is recognized globally and is highly valued by employers in various industries. ITIL-4-DITS exam covers a wide range of topics, including the development and implementation of digital and IT strategies, transformational leadership, and the use of emerging technologies to improve business processes.
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