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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: App Administration | 10% | - Workflow Builder usage - App installation and configuration - Integration management |
| Topic 2: Workspace Administration | 9% | - Workspace creation and approval process - Multi-workspace architecture design - Workspace visibility and configuration |
| Topic 3: Security | 15% | - Audit and monitoring - Data protection and retention policies - Security governance and compliance |
| Topic 4: Enabling Slack Success | 15% | - Analytics and usage measurement - Optimization and training - Adoption strategy and best practices |
| Topic 5: Fundamentals | 9% | - Workspace and organization settings and dashboards - User roles and responsibilities - Slack paid plan features |
| Topic 6: Channel and User Group Administration | 28% | - Channel types and management - User group creation and administration - Archiving and deletion policies |
| Topic 7: User Lifecycle Management | 14% | - Authentication and access control - Guest account management - User provisioning methods |
Salesforce Certified Slack Administrator Sample Questions:
1. You're a Workspace Admin cleaning up inactive channels.
You find a channel inactive for nine months with important content and one member remaining.
What should you do?
A) Notify the one channel member that you are keeping the channel active, but limiting posting permissions to admins only.
B) Notify the one channel member, then rename the channel and add #archived as a prefix.
C) Notify the one channel member, then archive the channel.
D) Notify the one channel member, then delete the channel.
2. Large Inc.'s HR Director wants to streamline sharing HR policy information and handling sensitive questions from hiring managers.
HR has its own workspace.
How should you advise the HR Director to use Slack for this use case?
(Select the best answer.)
A) Create a public channel in the HR workspace, and add all hiring managers in the organization.
B) Create an org-wide public channel for recruiting and hiring, and add all hiring managers in the organization.
C) Create a private channel in the HR workspace, and add all hiring managers in the organization.
D) Create an org-wide private channel for recruiting and hiring, and add all hiring managers in the organization.
3. You are a Workspace Admin in your organization's Slack Pro instance.
A terminated user is still active because Okta (your IdP) is down.
Which immediate steps should you take?
A) Deactivate the member's account in Slack settings, and ask the Human Resources (HR) team to notify you of any other employee updates until Okta is working again.
B) Temporarily make the #general channel read-only, delete the offensive messages left by the member, and reach out to the member's previous manager.
C) Ask your IT team and Primary Org Owner to contact both Okta and Slack customer service right away to address the technical issue.
D) Change the member's email to a dummy email and perform a force logout so they will not be able to log back in.
4. Your organization is on the Slack Enterprise Grid plan.
What are three benefits of syncing identity provider (IdP) groups?
(Select the THREE best answers.)
A) Makes membership for certain channels required to ensure that all members of an IdP group remain members of a channel.
B) Automatically assigns admin roles.
C) Automatically adds or removes members of an IdP group to workspaces within your org.
D) Makes membership for certain workspaces required to ensure that all members of an IdP group remain members of a workspace.
E) Automatically assigns approved apps to certain groups within your org.
F) Automatically assigns system roles.
5. Your organization recently purchased the Slack Pro plan.
As the IT lead, you're responsible for setting up single sign-on (SSO).
Which provider is required for the Pro plan?
(Select the best answer.)
A) Auth0
B) Azure SAML
C) G Suite Auth
D) Okta
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: A,C,D | Question # 5 Answer: C |




