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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. A sales rep at Cloud Kicks must have access to all child accounts of the accounts they own. The organization- wide default setting for Account is Private.
What happens if a sales rep has access to a parent account?

A) Access to child account records is granted via the Account Hierarchy.
B) Access to child account records needs to be shared manually,
C) Access to child account records is controlled by default Account Teams.

2. The project at Universal Containers is almost finished and now it is time to test the changes and updates that have been made before go-live.
Partial and Full sandboxes are unavailable.
Where should the consultant recommend testing be conducted?

A) Create a new Developer sandbox and populate it with data.
B) Create test accounts and opportunities in a new Trailhead Playground org.
C) Create a new Developer Edition org and populate it with data.

3. At a kickoff meeting for a new project, a consultant starts gathering information to be used in the project implementation plan.
They ask the participants to define what project success will look like.
Which strategy is the consultant using?

A) Design Direction
B) Discovery
C) Challenge Framing

4. Cloud Kicks recently launched Sales Cloud. Admins need to know the pages with the highest traffic.
Which option should a consultant recommend to meet this requirement?

A) Create a custom report based on Lightning Usage By Browser Metrics.
B) Create a custom report based on Lightning Exit By Page Metrics.
C) Install the Salesforce Adoption Dashboards package from AppExchange.

5. Cloud Kicks (CK) operates in multiple countries and wants to track historical exchange rates. The consultant at CK has implemented dated exchange rates by using Advanced Currency Management.
How is the converted currency amount calculation on opportunities determined?

A) The date the opportunity stage is closed regardless of the close date
B) The close date regardless of the opportunity stage
C) The close date only when the opportunity stage is closed

Solutions: