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ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. Scenario 8: SunDee is an American biopharmaceutical company, headquartered in California, the US. It specializes in developing novel human therapeutics, with a focus on cardiovascular diseases, oncology, bone health, and inflammation. The company has had an information security management system(ISMS) based on SO/IEC 27001 in place for the past two years. However, it has not monitored or measured the performance and effectiveness of its ISMS and conducted management reviews regularly Just before the recertification audit, the company decided to conduct an internal audit. It also asked most of their staff to compile the written individual reports of the past two years for their departments. This left the Production Department with less than the optimum workforce, which decreased the company's stock.
Tessa was SunDee's internal auditor. With multiple reports written by 50 different employees, the internal audit process took much longer than planned, was very inconsistent, and had no qualitative measures whatsoever Tessa concluded that SunDee must evaluate the performance of the ISMS adequately. She defined SunDee's negligence of ISMS performance evaluation as a major nonconformity, so she wrote a nonconformity report including the description of the nonconformity, the audit findings, and recommendations. Additionally, Tessa created a new plan which would enable SunDee to resolve these issues and presented it to the top management Based on scenario 8. did the nonconformity report include all the necessary aspects?

A) No, the report must also specify the root cause of the nonconformity
B) No, the report must also specify the audit criteria
C) Yes, the report included all the necessary aspects

2. Which of the following is NOT part of the steps required by ISO/IEC 27001 that an organization must take when a nonconformity is detected?

A) React to the nonconformity, take action to control and correct it. and deal with its consequences
B) Evaluate the need for action to eliminate the causes of the nonconformity so that it does not recur or occur elsewhere
C) Communicate the details of the nonconformity to every employee of the organization and suspend the employee that caused the nonconformity

3. Scenario 1: HealthGenic is a pediatric clinic that monitors the health and growth of individuals from infancy to early adulthood using a web-based medical software. The software is also used to schedule appointments, create customized medical reports, store patients' data and medical history, and communicate with all the
[^involved parties, including parents, other physicians, and the medical laboratory staff.
Last month, HealthGenic experienced a number of service interruptions due to the increased number of users accessing the software Another issue the company faced while using the software was the complicated user interface, which the untrained personnel found challenging to use.
The top management of HealthGenic immediately informed the company that had developed the software about the issue. The software company fixed the issue; however, in the process of doing so, it modified some files that comprised sensitive information related to HealthGenic's patients. The modifications that were made resulted in incomplete and incorrect medical reports and, more importantly, invaded the patients' privacy.
Which situation described in scenario 1 represents a threat to HealthGenic?

A) HealthGenic did not train its personnel to use the software
B) HealthGenic used a web-based medical software for storing patients' confidential information
C) The software company modified information related to HealthGenic's patients

4. Scenario 10: NetworkFuse develops, manufactures, and sells network hardware. The company has had an operational information security management system (ISMS) based on ISO/IEC 27001 requirements and a quality management system (QMS) based on ISO 9001 for approximately two years. Recently, it has applied for a j^ombined certification audit in order to obtain certification against ISO/IEC 27001 and ISO 9001.
After selecting the certification body, NetworkFuse prepared the employees for the audit The company decided to not conduct a self-evaluation before the audit since, according to the top management, it was not necessary. In addition, it ensured the availability of documented information, including internal audit reports and management reviews, technologies in place, and the general operations of the ISMS and the QMS.
However, the company requested from the certification body that the documentation could not be carried off- site However, the audit was not performed within the scheduled days because NetworkFuse rejected the audit team leader assigned and requested their replacement The company asserted that the same audit team leader issued a recommendation for certification to its main competitor, which, for the company's top management, was a potential conflict of interest. The request was not accepted by the certification body Based on scenario 10. NetworkFuse did not conduct a self-evaluation of the ISMS before the audit. Is this compliant to ISO/IEC 27001?

A) Yes, the standard does not require to conduct a self-evaluation before the audit but it is a good practice to follow
B) No, the auditee must review the requirements of clauses 4 to 10 before the conduct of a certification audit
C) Yes, the standard indicates that the auditee shall rely only on internal audit and management review reports to prepare for the certification audit

5. Following a repotted event, an Information security event ticket has been completed and its priority has been assigned. Then, the event has been evaluated to determine If it is an information security incident, which phase of the incident management has been completed?

A) initial assessment and decision
B) Detection and reporting
C) Evaluation and confirmation

Solutions: