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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Government Community Cloud | 20% | - Case management for government - Permitting and licensing capabilities - GCC features and capabilities - Constituent engagement features |
| Topic 2: Configuration and Customization | 15% | - Reporting and analytics for public sector - Lightning Experience customization - Constituent engagement portal configuration - Workflow and approval processes |
| Topic 3: Implementation Considerations | 20% | - Security and compliance requirements - User adoption strategies - Integration patterns for government systems - Data migration considerations |
| Topic 4: Public Sector Solutions Overview | 15% | - Government and Public Sector industry fundamentals - Salesforce Public Sector Solutions product positioning - Key use cases and common scenarios |
| Topic 5: Public Sector Data Model | 20% | - Permit and license object relationships - Constituent and household data model - Service territory and location-based services - Case and investigation management |
| Topic 6: Best Practices and Governance | 10% | - Accessibility and compliance standards - Performance optimization - Public sector implementation best practices |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
A government agency plans to implement Public Sector Solutions for its licensing needs. They plan to leverage Business Rules Engine (BRE) to customize the solution to meet their business needs.
Which statement correctly describes the relationship between Expression Sets and Decision Matrices in the context of BRE?
- A. Expression sets and decision matrices accept XML input from and return JSON output to, OmniScripts.
- B. Expression Sets match input values to a table row and return the row ' s output values.
- C. Decision Matrices perform a series of calculations using matrix lookups and user-defined variables and constants.
- D. Expression sets call decision matrices, which are tables that allow implementing of complex rules in a systematic, readable way.
Correct Answer: D 🗳️
Explanation: Only visible for VCEDumps members. You can sign-up / login (it's free).
A government agency is evaluating the use of Agentforce Public Sector. Their legacy solution has been in place for over 20 years; many of their current processes and files are still manual and paper-based. The agency would like to digitize and automate more of its processes and files going forward.
Which Public Sector Solution should a Technical Consultant recommend for this use case?
- A. Smart Forms
- B. Workflows
- C. Business Rule Engine
- D. Intelligent Document Automation
Correct Answer: D 🗳️
Explanation: Only visible for VCEDumps members. You can sign-up / login (it's free).
A customer wants to implement a customer community. Authenticated users will be able to log cases, manage their account and contact information, and apply/view their grant applications.
What two security settings should be configured to ensure the community is secure and no extra information is available to the authenticated community users?
- A. Set Org-Wide Defaults for External Users to Private for everything
- B. Set Org-Wide Defaults for External Users to Hidden for everything
- C. Set up Sharing Rules to grant authenticated users access to their Cases, Applications, and Accounts
- D. Set up Sharing Sets to grant authenticated users access to their Cases, Applications, and Accounts
Correct Answer: A,D 🗳️
Explanation: Only visible for VCEDumps members. You can sign-up / login (it's free).
A nonprofit organization that works for displaced and unemployed persons has seen a large number of unemployment claims and currently uses Agentforce Public Sector to set up and disperse funds. The System Administrator is responsible for setting the correct business rule using Decision Explainer for unemployment benefits.
Which two Decision Explainers can be utilized?
- A. Housing loan eligibility checks
- B. Car Loan
- C. Individual and business application fees
- D. Person Loans
Correct Answer: A,C 🗳️
Explanation: Only visible for VCEDumps members. You can sign-up / login (it's free).
The Department of Disaster Assistance would like to use eSignature capabilities to send the agreements
/contracts to its customers.
Which eSignature providers are readily available without much coding/configuration using Public Sector Solutions toolkit?
- A. DocuSign
- B. eSignLive
- C. Conga
- D. Adobe Sign
Correct Answer: A 🗳️
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