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HP HP2-B115 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Personal Systems Portfolio | 25% | - Security, manageability and performance features - Desktops, notebooks and workstations - Tablets and mobile devices |
| Topic 2: Support and Management Tools | 10% | - HP Web Jetadmin and management software - Service and support offerings - Security and mobility solutions |
| Topic 3: HP Printing Solutions Portfolio | 25% | - Features, benefits and competitive advantages - Multifunction printers and wide-format systems - Inkjet and LaserJet product lines |
| Topic 4: Positioning and Selling Solutions | 20% | - Match products to customer needs - Address objections and close sales - Communicate value and ROI |
| Topic 5: Understand Customer Requirements | 20% | - Define solution requirements - Analyze customer environment and usage scenarios - Identify business and user needs |
HP Selling HP Printing and Personal Systems Hardware Sample Questions:
Question 1
A customer tells you that they knocked over a glass of water onto their Notebook and need a replacement, as is not working anymore. Which feature should you turn into a benefit for the customer?
A. business-rugged magnesium chassis
B. spill resistant keyboard
C. HP DuraFinish
D. HP DisplaySafe frame
Question 2
What is the advantage to the customer of HP pigmented OfficeJet inks with enhanced durability'?
A. A lower cost per page because cartridges last longer
B. Reduced risk of smearing and fading
C. Lower entry price
D. No leakage from cartridges
Question 3
Your customer would like to purchase personal computing products with consistent global configurations, allowing product standardization in up to 151 countries worldwide Which product family should you recommend?
A. HPProDesk
B. HP EliteBook Folio 1000 series
C. HP EliteBook 600 series
D. HPProBook
Question 4
Where is the reseller's value in recommending an HP Printer or Scanner?
A. HP only makes printers and helps to deflect selling scanners.
B. HP invests in new compatible paper types for emerging markets.
C. Gartner recognizes HP as a leader in MFP, manageability, and security
D. HP has shipped over 200 million printers and 300 million scanners.
Question 5
Which statement is correct regarding HP Quick Sets?
A. Through the HP Universal Print Driver you can set a number of tasks that can be achieved at the touch of a button.
B. HP Quick Sets let your customers launch document workflows that scan and save documents and get it right every time-at the touch of a button.
C. HP Quick Sets allow you to manage and retrieve your documents from the cloud.
D. It is a highly virtualized infrastructure that includes scalability and reliability.
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: C | Question 5 Answer: A |




