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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. You can select multiple files to upload into a workspace in the Documents feature.

A) False
B) True

2. How many categories of routing are there in a Call Route under the Call Routing page?

A) 5
B) 2
C) 4
D) 3

3. Which of the following statements are true? (Choose two.)

A) You cannot view either type of log file.
B) Media capture logs can be read only with the support of customer care.
C) You can view both protocol and media capture logs.
D) You can view protocol capture logs but not media capture logs.

4. Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A) Core Services
B) Application Services
C) Public Interface Services
D) Communication Services

5. Where can you add the preconfigured settings of the phones?

A) Admin > Telephony > Phone Management > Calls
B) Admin > Telephony > Phone Management > Base Settings
C) Admin > Telephony > Phone Management > Phones

Solutions: