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Peoplecert ITIL V3 Foundation Sample Questions:

1. In which core publication can you find detailed descriptions of Service Level Management, Availability Management, Supplier Management and IT Service Continuity Management?

A) Service Operation
B) Service Transition
C) Service Strategy
D) Service Design

2. Which of the following are within the scope of service asset and configuration management?
1. Identification of configuration items (CIs)
2.Recording relationships between CIs
3.Recording and control of virtual Cis
4.Approving finance for the purchase of software to support service asset and configuration management

A) All of the above
B) 3 and 4 only
C) 1, 2 and 3 only
D) 1, 2 and 4 only

3. Which of the following does the Availability Management process include?
1.Ensuring services are able to meet availability targets
2.Monitoring and reporting actual availability
3.Improvement activities, to ensure that services continue to meet or exceed their availability goals

A) All of the above
B) 1 and 2 only
C) 1 only
D) 1 and 3 only

4. Which of the following activities are responsibilities of a Supplier Manager?
1) Negotiating and agreeing Contracts
2) Updating the Supplier and Contract database
3) Planning for possible closure, renewal or extension of contracts
4) Managing relationships with internal suppliers

A) 2, 3 and 4 only
B) None of the above
C) 1, 3 and 4 only
D) 1, 2 and 3 only

5. What type of improvement should be achieved by using the Deming Cycle?

A) Return on investment within 12 months
B) Quick wins
C) Steady, ongoing improvement
D) Rapid, one-off improvement

Solutions: