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Avaya 3000-3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implementation & Configuration | 25% | - Licensing and feature activation - Call routing, ARS, trunk configuration - System setup, user and extension configuration |
| Telephony & Messaging Applications | 15% | - One-X Portal and user applications - Meet-me conferencing and CCR reporting - VoiceMail Pro and auto attendant |
| Solution Design & Architecture | 20% | - Site topology, scalability, and capacity planning - IP Office platform selection and sizing - Small Community Network (SCN) design |
| IP Office Hardware & Components | 15% | - Power options and hardware compatibility - Control units and expansion modules - Interface cards and endpoint support |
| Maintenance & Troubleshooting | 10% | - Performance verification - Common issue resolution - Fault diagnosis and monitoring |
| Infrastructure Data Gathering | 15% | - Customer productivity and business requirements - Data network assessment and integration needs - Existing PBX, dial plan, and telecom infrastructure |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
1. What is the maximum number of digital stations that would be supported on an IP500 chassis with three DS cards and a combo card?
A) 48
B) 30
C) 24
D) 32
2. Your customer wants to have a backup scheme for VoiceMail Pro. What application can be used to back up the VoicMail Pro database?
A) Embedded File Manager
B) One-X Portal
C) IP Office Manager
D) VoiceMail Pro Client
3. Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)
A) Resource View
B) Continuous log
C) Development Tracing
D) Snapshot
E) Selective View
4. An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?
A) The CCR Agent is in After Call Work (ACW).
B) The CCR Agent is not a CCR administrator.
C) The CCR Agent is checked on the user's telephony tab.
D) The CCR Agent is not logged into the telephone.
E) All of the CCR licenses are being used.
5. For an IP500v2 to support third-party call accounting software, which two setting must be set in the IP Office to get the application to work? (Choose two.)
A) Set SMDR.
B) Install Delta Server.
C) Set CDR.
D) Set IP address of call accounting software.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: B,D | Question # 4 Answer: C | Question # 5 Answer: A,D |
