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Nokia SDM Certification - CARE Sample Questions:

1. Who is the main responsible person to drive the Care Contract Renewal through the whole renewal process after the Internal Kick-off Meeting?

A) Care Renewal Leader.
B) Care Program Manager.
C) CT Head.
D) Care Service Engagement Manager.

2. What is the most important reason to have customer reporting in place?

A) Through this report Customer Management can understand the value we deliver for the money they pay.
B) Because it is desired to have Customer Management get NSN vision about Care services performance.
C) Because NSN Global Services management is requesting Care to do it.
D) Because it is a standard Care BL requirement.

3. How can the Care Program Manager monitor GCC performance?

A) With the monthly CDB report.
B) The Resolve tool provides a report.
C) The Care Program Coordinator provides a report.
D) Via monthly report distributed by GCC Engagement Team in most regions.

4. Who is responsible for identifying Care business opportunities and new up-selling possibilities?

A) Multiple roles working in the Care Organization supported by the Care Program Manager.
B) Care Program Coordinator if assigned, otherwise Care Program Manager.
C) The Care Program Manager supported by the F&C Controller.
D) The Care Program Manager supported by the CT Head.

5. Which of the following is not included in the SPC rate?

A) International travel.
B) Training costs.
C) Regional management overhead.
D) Telephone costs.

Solutions: