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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What is one of the best ways to engage your customers or employees to train them in a social and fun manner?

A) Social Analytics
B) Social Gaming
C) Social Newsletters
D) Social Surveys

2. What design theme allows IBM Connections to be plugged in and accessed from a variety of different software and mobile products?

A) Blogs
B) Social everywhere
C) Social forums
D) Idea center

3. Which of the following is NOT a part of the change that is happening to an organization's business network?

A) Competitors are using social media, including crowd-sourcing for new ideas
B) Employees are using social media, including at work
C) Consumers' opinions and ratings are leading how a product is branded
D) Employees prefer working in cubicles

4. What is Web 2.0 all about?

A) Web 2.0 is about connecting computers and making technology more efficient for computers.
B) Web 2.0 is about helping clients realize their weaknesses through information sharing and hardware integration.
C) Web 2.0 is about connecting people and making technology efficient for people.
D) Web 2.0 is no longer relevant and should not be discussed.

5. What affects the value and strategy of Social Business for your customer?

A) Depends on their industry, where they are in that industry, what their key differentiators are.
B) The value is determined by how much they buy.
C) Only Internet-based companies get value from Social Business.
D) The value of Social Business is the same for every customer.

Solutions: