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HDI Help Desk Analyst (HDA) Sample Questions:

1. Which topologies are used to provide interconnectivity between networks?

A) RS-232, Analogue, and Voice
B) TCP/IP, UNIX, and IPX/SPX
C) T-1s, ISDN, and Mainframe
D) Ethernet, Fiber Optic, and Token Ring

2. What is the most commonly used technology in the support center?

A) E-mail
B) Self-help
C) Remote control
D) Telephony

3. Who is responsible for maintaining a working environment conductive to effective inter-departmental relationships.

A) Executive management
B) Department managers
C) Everyone
D) Human resources

4. What is a key benefit of establishing effective inter-departmental relationship?

A) Rapport among organization members is established
B) Recognition of individual department efforts is not required
C) Diversity of skill sets is minimized
D) Management involvement is separate from individual involvement

5. Which three are the most common type of network problems? (Choose three.)

A) Collisions, congestion, and delays
B) Segment or ring does not respond, traffic limited, no workaround
C) System will not reboot
D) Users cannot reach connected devices, i.e., PC, servers, workstations

Solutions: