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IIBA Certificate in Product Ownership Analysis (IIBA-CPOA) Sample Questions:

1. Which technique can be used to identify motivational insights for a customer?

A) Empathy map
B) Persona
C) Interviews
D) Observation

2. Active listening is used to clarify what the customer is expressing by paying attention and:

A) paraphrasing feedback, deferring judgement and responding appropriately.
B) deferring feedback, providing constructive criticism and responding with improvements.
C) correcting responses, providing judgement and questioning appropriately.
D) clarifying actions, deferring questions and providing appropriate improvements.

3. In which stage of the product lifecycle would an iteration plan prioritize requirements related to increasing adoption of the product?

A) Growth
B) Launch
C) Incubation
D) Build

4. A high performance team can be created by:

A) giving the team a shared goal.
B) engaging and empowering the team.
C) coaching the team to be self-organizing.
D) providing the team with psychological safety.

5. The product ownership analysis (POA) practitioner has worked with the team to determine the value proposition and desired outcome for an initiative. This information enables the team to deliver often and:

A) test the product against the original vision.
B) compare the delivery cost with the previous product.
C) release the product to identify changes.
D) test the product with external stakeholders.

Solutions: