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Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-hr-blueprint.pdf
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CIS-HR Certification: Tips to survive if you don't have time to read all the pages
CIS-HR Certification is one of the fast Exam-growing software service management certificate programs in the world. It's a perfect credential for users who want to add service assurance, availability, and disaster recovery capabilities to their skillset. If you're an HR professional or working towards your first SAP certification, consider CIS-HR Certification as it meets the requirements of both sectors. To further your knowledge and experience, take part in onsite training from our certified trainers or study independently with our extensive library of advanced courses and self-paced instruction materials. Your efforts to earn your CIS-HR Certification will be rewarded by career opportunities across the public and private sectors.
CIS-HR certification is a professional, project-based certification that validates real-world knowledge in service delivery, change management, knowledge management, and business continuity issues. The CIS-HR Certification path consists of three exams: Service Delivery, Change Management, and Business Continuity. An optional fourth exam is available for professionals interested in Knowledge Management. If a candidate has knowledge and skills that are required to pass CIS-HR Exam and fully prepared with CIS-HR Dumps then he should take this ABA CTFA exam.
This article will discuss three crucial components of CIS-HR Certification: the experience, skills, and knowledge needed to become a skilled ServiceNow consultant. For the self-motivated learner, there are plenty of ways to prepare for this certification and to acquire the skills it requires - whether by studying on your own or seeking training through an accredited provider.
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ServiceNow CIS-HR Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Core HR Applications and Employee Center | 30% | - HR Administration - Employee Center configuration - HR Case Management - HR Dashboards and Reporting |
| HR Journeys and Lifecycle Events | 20% | - Journey Designer - Onboarding / Offboarding / Transfers - Lifecycle event configuration - Activity Sets and triggers |
| Security and Data Protection | 20% | - Role-based access control - Confidential HR data handling - HR data security model - Contextual security for HR cases |
| HR System Architecture | 30% | - HR data model (HR Case, HR Profile, tables) - HR criteria and targeting - HR services and catalog structure - HR Service Delivery architecture |
ServiceNow Certified Implementation Specialist-Human Resources Sample Questions:
Which plugin allows agent tasking only within the HR department?
- A. Human Resources Scoped App: Employee Relations
- B. Human Resources Scoped App: Lifecycle Events for Enterprise [com.sn_hr_lifecycle_ent]
- C. Human Resources Scoped App: Lifecycle Events [com.sn_hr_lifecycle_events]
- D. Human Resources Scoped App: Integrations [com.sn_hr_integrations]
Correct Answer: A 🗳️
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Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they discovered that they get an error message about a Read operation from the HR scope to the Global scope being denied. You have verified that each Script Include was written correctly.
What else must be done to allow the Script Includes to work in the HR application?
- A. You must change Scope for the script includes to work.
- B. The Status of the associated record on the Application Restricted Caller Access list must be set to Denied.
- C. The Status of the associated record on the Application Restricted Caller Access list must be set to Allowed.
- D. You must create a custom ACL to allow the script includes to work.
Correct Answer: C 🗳️
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If the HRSD application is scoped, why can the System Administrator initially access all HR applications after the plugin has been installed?
- A. The Admin will always have access to all HR tables and data.
- B. When the HR plugins are installed, the necessary HR roles are added to the Admin role.
- C. The roles were manually granted by a ServiceNow security user.
- D. The roles were manually granted by an HR Admin.
Correct Answer: B 🗳️
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What are the functions of a journey template owner?
Choose 3 answers
- A. Message new hire to welcome them to the team
- B. Manage the order and flow of the journey stages and tasks
- C. Restrict inter-departmental transfer of sensitive case details
- D. Create task templates for their audience m a simple user-friendly experience
- E. Change only the task templates that they own
Correct Answer: A,B,D 🗳️
If the HR Admin [sn_hr_core.admin] needs to develop within the HR application but cannot have the system Admin role, what additional role should be granted?
- A. Scoped Developer [sn_hr_core.developer]
- B. Delegated Developer [delegated_developer]
- C. HR Basic [sn_hr_core.basic]
- D. HR Manager [sn_hr_core.manager]
Correct Answer: B 🗳️
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