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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers is interested in using Call Explorer to quickly gain insights from meetings recorded by its sales team. What should the Agentforce Specialist be aware of before enabling this feature?

A) Call Explorer requires the Einstein Conversation Insights permission set to be enabled.
B) Custom Call Explorer actions need to be built before it can be configured.
C) Call Explorer operates independently of Salesforce Knowledge, requiring no prior setup.

2. Coral Cloud Resorts is implementing Agentforce retrieval. Customers sometimes type ambiguous terms (for example, "package" could mean vacation package or baggage). Which retrieval strategy best balances precision and contextual disambiguation?

A) Use hybrid search, which combines keyword matching for precision with semantic embeddings for context.
B) Use keyword search only, which prioritizes exact term matching but risks missing contextual meaning.
C) Use semantic search only, which captures intent but may struggle with ambiguous terms when no context is provided.

3. A support manager wants an agent to summarize cases but prevent it from exposing customer PII. Which feature directly addresses this requirement?

A) Prompt Builder
B) Case assignment rules
C) Einstein Trust Layer data masking
D) Field-level security

4. A company wants to retrieve patient history details to augment the AI agent response and plans to use the Data Cloud search index feature. What is best practice when considering retrieval- augmented generation (RAG) for information that may contain personally identifiable information (PII)?

A) Encrypt embeddings, but still index PII records
B) Depend on the agent's prompt to avoid exposing PII
C) Mask sensitive fields and index only non-PII data

5. When a customer chat is initiated, which functionality in Salesforce provides generative AI replies or draft emails based on recommended Knowledge articles?

A) Einstein Reply Recommendations
B) Einstein Service Replies
C) Einstein Grounding

Solutions: