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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Why is it important to define Key Performance Indicators (KPIs) for processes in the solution design phase?

A) KPIs document the solution performance and indicate whether hardware needs to be upgraded.
B) KPIs definitions are mandatory fields during product installation and without them the installation cannot progress.
C) KPIs take a long time to implement in a GUI so they must be defined early in the project.
D) KPIs track project success and if the promised value is delivered.

2. What are three valid delivery models for the IBM SmartCloud Control Desk? (Choose three)

A) On-premise traditional install
B) Software as a Service
C) VM Image
D) Infrastructure as a Service
E) Google Cloud
F) Amazon Cloud

3. What is the purpose of a stakeholder analysis?

A) to discuss and agree upon expectations of communication, and primarily agree to a set of values and principles that all stakeholders will follow
B) to develop the project/business requirements, solution or problem creation, and establish roles and responsibilities
C) to position stakeholders according to the level of influence, impact, or enhancement they may provide to the business or its projects
D) to recognize and acknowledge a stakeholder's needs, concerns, wants, authority, common relationships, and interfaces

4. Which statement describes functional components provided by IBM Tivoli Provisioning Manager?

A) They provide services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, organizations, and products.
B) They provide customers with access to knowledge search, the ability to log incidents into Incident Management, check status of existing incidents, provide information on system outages, show frequently asked questions, and perform other automated services such as ID Management.
C) They provide automated configuration of IT resources in response to a service request or other trigger; they may include all levels of configuration such as network setup, storage allocation, partition preparation, base builds, application loads, cluster definition, etc.
D) They provide processes that join financial, contractual, and inventory functions to support life cycle management for hardware and software assets within the IT environment.

5. After implementing IBM SmartCloud Control Desk, customer Key Performance Indicators show there are a large number of reoccurring incidents. This is a sign that one of the processes is not efficient. Which process is it?

A) Problem Management
B) Incident Management
C) Change Management
D) Request Fulfillment

Solutions: