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Apple Desktop Service Certification Sample Questions:

1. What does Apple recommend you do before replacing or installing any internal parts in an Xserve?

A) Press the System Identifier button.
B) Unlock all drive module bays.
C) Remove the Xserve from its rack.
D) Remove all drive modules from the Xserve.

2. Which of the following tools is required to remove most major modules inside an Xserve G5?

A) Torx Driver
B) None
C) Hex Nut Driver
D) Flat Blade Screwdriver

3. ESD causes damage to circuits by ________.

A) cooling the circuit too quickly
B) slowing the circuit down
C) increasing the circuit's clock speed
D) blasting a hole in the circuit

4. Which of the following is NOT one of the three things you should do throughout the troubleshooting process?

A) Consult resources.
B) Consider the human factor.
C) Measure all voltages.
D) Keep notes.

5. The basis for the component isolation troubleshooting technique is an understanding of _______ and _______ within computers. SELECT TWO

A) network flow
B) power flow
C) fan air flow
D) signal flow
E) coolant flow

Solutions: