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Avaya 46150T Exam Syllabus Topics:

Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Your customer describes a recent experience where live monitoring and agent desktop screen captures would have helped to more quickly resolve an issue.
Which Avaya IX TM Workforce Engagement Select package would provide that functionality?

A) Desktop Trigger
B) Standard Edition
C) Recorder Edition
D) Workforce Management
E) Quality Management Edition

2. You have a midsized customer considering the Avaya Contact Center Select offer. You tell him that the offer is tailored to provide rapid deployment targets.
First call/first email typically takes________

A) Less than 4 hour
B) Less than 1 hour
C) 1 day
D) 1 week

3. What is the most relevant reason that IP Office Support Services (IPOSS) should be proposed as an element of an Avaya IP Office TM solution?

A) IPOSS can be sold under wholesale and co-delivery models.
B) IPOSS is required with every IP Office solution.
C) IPOSS includes 24x7 support.
D) IPOSS is sold only through authorized Avaya partners.
E) IPOSS remote diagnostics use Avaya SAL or SSL/VPN secure connections.

4. The _______________ licensing model is based on the number of concurrent agents logged in.

A) Core
B) Concurrent
C) Power
D) Workforce Management Named User

Solutions: