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Avaya Workforce Engagement Support Certified Sample Questions:

1. You are going to the customer site to start your Avaya Workforce Engagement installation. You have the documentation, but when you review yourchecklist, something is missing. Which important thing is missing in your installation checklist?

A) Administrator account
B) MSA and DMSA account
C) Wsuper user account
D) IMSA account

2. You are selecting the new server roles for recording.
To assure your Avaya Contact Recorder Advanced (ACRA) Works properly, which three server roles are valid? (Choose three)

A) Recorder Integration Service
B) Screen Recorder
C) RTP Proxy
D) IP Recorder
E) Replay role

3. To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

A) CMS
B) Dialer
C) Quality
D) Phone

4. When analysing an Avaya Workforce Engagement recording integrations with Avaya Contact Recorder Advanced (ACRA) What are the three main components? (Choose three)

A) Customer Environment.
B) Archive
C) RIS (Recorder Integration Service).
D) Storage
E) Recorder

5. Which two statements about the Avaya Workforce Engagement database management Service account are true? (Choose two)

A) The password can be changed after the installation
B) The account must be defined within a workgroup
C) The account cannot be the same as the Management Service account
D) It is allowed to change the username after initial installation.

Solutions: