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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. A customer cannot connect to the Avaya Contact Recorder Server's web client.
Which log should you check?

A) The Catalina logs
B) The usage report logs
C) The Tomcat Logs
D) The var logs

2. A technician has carried some recording tests on Avaya Quality Monitoring, and found that there are no interactions from some of the agents.
Which three configurations need to be verified on the Avaya Quality Monitoring to resolve this problem? (Choose three)

A) Workplaces
B) Groups
C) Workstations
D) Agent user configuration
E) Business Rules

3. Which page of the Avaya Contact Recorder Web client is used for SIP recording configuration?

A) General Setup > Contact Center Interface
B) General Setup > SIP
C) General Setup > Meridian Link Services
D) General Setup > Avaya Aura Contact Center Interface

4. If an Avaya Contact Recorder stops recording, which three should be checked? (Choose three)

A) The Recorder Status Pages
B) The Avaya Contact Recorder service status
C) The alarms
D) The BDR service status
E) The MSSQL Server Status

5. When deciding on the setup of Avaya Contact Recorder you need to choose between
G.729 and G.711 as codecs.
What are implications of recording calls using G.711 rather than G.729? (Choose two.)

A) The quality will be a little lower for bulk recording, but a little better for Quality Monitoring.
B) Bulk recording capacity of a given server will be about halved.
C) Several times more bandwidth will be needed between the recorder and secure.
D) The storage space requirements for Quality Monitoring will be different from bulk recording.

Solutions: