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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. When installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) in a multiple Experience Portal Manager (EPM) configuration, on which server must the POM EPM plug-in be installed?

A) an auxiliary EPM server
B) the primary EPM server
C) the remote application server
D) a Media Processing Platform (MPP) server

2. Which statement about user permissions is true?

A) When logged in as admin user, all global and organization based information can be seen, but only non organization specific data can be edited.
B) When logged in as admin user, only global information can be seen and edited.
C) When logged in as org user, all global and organization based information can be seen, but only organization specific data can be edited.
D) When logged in as org user, only the information for the organization to which we belong can be seen and edited.

3. What determines the number of licenses that are used for a given Proactive Outreach Manager (POM) campaign?

A) the Priority of the Campaign
B) the POM Campaign Manager
C) the Campaign Strategy
D) the POM Campaign Director

4. In preparation for upgrading an Avaya Voice Portal system to Avaya Aura Experience Portal (AAI P) 6.0, you Install a new Red HAT Enterprise Server Release 6.0 32 bit on a single CPU 1.6 GHZ server with 2 GB RAM. During AAEP installation you receive errors from the Prerequisite Checker.
Which two steps must you take to correct the issue-; and continue with this procedure? (Choose two)

A) Replace or upgrade the server with a minimum of Dual Quad Core 1.6 GHz Pentium 4 or equivalent processors.
B) Bypass the Prerequisite Checker as it provides only a recommendation and not a requirement to run AAEP.
C) Upgrade Red Hat ELS 6.0 OS from 32 bit to 64 bit as it is able to make more efficient use of the 2 GB RAM.
D) Upgrade the server to a minimum of 4 GB of RAM. ) Upgrade the server to a minimum of 320 GB Disk, 7200 RPM.

5. In the Intelligent Customer Routing (ICK) deployment, all agents in the call center are either logged out or in Auxiliary mode.
Which is an accurate description of how ICR handles a call arriving in the system?

A) The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Generic Error Handling Application (EHA).
B) The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA disconnects the call.
C) The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Non Business Hours Application.
D) The ICR Core performs polling and provides a result which suggests routing the call to this call center. The ICR Call Control Application (CCA) launches the Walt Treatment Application (WTA) and routes the call.

Solutions: