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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system operator opens a Job Status view in the Avaya Proactive Contact Monitor and notices that the status for job EXP100 is shown as Active, but the character-based Job Monitor no longer shows the job as running. The system operator calls support and asks for an explanation.
Which three actions would you perform to begin troubleshooting the problem? (Choose three.)

A) Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from dialerdef;
B) Tell the supervisor how to locate her personal directory and how to delete all the .cmv files foundthere.
C) Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from mo_last_status;
D) Instruct the supervisor on how to generate debugging data in the cd.log file and ask the supervisor to send you the output for analysis.
E) Log on to the dialer and run check_db and check_mts.

2. To enable the use of Predictive Blend Agents on a dialer, which two types of licenses are acquired from the WebLM server? (Choose two.)

A) Supervisor License
B) Predictive Agent License
C) Preview Agent License
D) Basic Agent License
E) Common Agent License

3. A system operator needs to see failed login attempts on the Avaya Proactive Contact 5.X dialer. Which login type must be used to see these failed attempts?

A) sysadm
B) auditor
C) reporter
D) system

4. A system operator can modify the Completion Codes in Editor but not manage an active Job in Monitor, while other users can do both.
How would you determine what is causing the problem?

A) Test the connection in the Oracle ODBC Driver configuration window in the "AvayaPDSDB" System DSN available in the workstations Control Panel > Administrator Tools > Data Sources (ODBon the affected user's workstation.
B) Run check_mts on the primary Avaya Proactive Contact server to verify all Mid-Tier components are running.
C) Run dheck_pds on the affected Avaya Proactive Contact server (the one the job is running on, not Just the primary) to verify that enserver is running.
D) Use enclient from the user's workstation to verify basic event service messages are being received across that particular workstation's network path.
E) Verify that the user's permissions include Job control access to Monitor in Role Editor.

5. A system administrator has set up a new completion code in Editor on Proactive Contact 5.X. A Job is started and after some time has passed, the Monitor is opened to see how many calls have been released using the new completion code. No calls have been released.
What are three reasons for this happening? (Choose three.)

A) The agents was not aware of the new completion code.
B) The new completion code is an agent completion code.
C) The new code was not available because it was created on another dialer in the pod.
D) The completion code was not assigned to a short-cut key.
E) The new completion code Is not available for use untilafter the next dialer restart.

Solutions: