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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer has logged into the Avaya Contact Center Control Manager (ACCCM) system web interface multiple limes. After closing and reentering the application multiple times, a message is received that there are "no licenses available". How can this problem be resolved?

A) Restart the Provisioning server.
B) Restart theLicensingserver.
C) Restart the Synchronizerservice.
D) Restart the Import service.

2. A company located In Germany wants to setup their Avaya Contact Center Control Manager (ACCCM) to use the German language. In which two locations can you set de_de as the language? (Choose two.)

A) in the database tableSystem_Parameters underLanguage
B) in web.config file under set de_de
C) the ACCCM Setup under SystemLanguage
D) in the ACCCM CFGtab,under Language Tab, select de_de

3. A customer provided a Windows 2008 R2 Server (or an Avaya Contact Center Control Manager (ACCCM) installation. You have to verify the Internet Information Server (IIS) settings Which two IIS component are necessary for ACCCM? (Choose two.)

A) WebDAV Publishing
B) enable Network DTC access
C) ActiveServerPages
D) MessageQueuing
E) ASP CGI

4. A customer with Avaya Contact Center Control Manager (ACCCM) will provide their own database. Which two statements are accurate regarding the database? (Choose two.)

A) SQL authentication must be activated for the database.
B) The database must be MSSQL 2008.
C) Windows Database authentication can be used.
D) The database can be Microsoft SQL (MSSQL) or Sybase.
E) MSSQL Express Versions cannot be used.

5. A customer has deployed an Avaya Contact Center Control Manager (ACCCM) solution with the following component:
* Avaya Call Management System (CMS)
* Communication Manager (CM)
* Avaya Aura Contact Center (AACC) server
* Avaya IQ
Which component requires ACCCM to have a Solaris account for integration?

A) AvayaCMS
B) AACC
C) CM
D) Avaya IQ

Solutions: