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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A new customer reported an issue on their site in Milan. The IP phone can login but cannot make calls to any agents that are using analog phones. what is the problem?

A) You need to buy additional licenses.
B) 20 packets missed means too many packets lost; IP Office stops the call proceeding.
C) All cards may not be seated correctly.
D) Embedded Voicemail is not running properly.

2. On the IP Office SIP line, the customer has marked the Network Topology to "None". The IP Office STUN program is run on IP Office LAN1 and the results show "Symmetric Firewall" on LAN2. How would IP Office route SIP calls?

A) SIP call will not be routed.
B) SIP calls will be routed on LAN 2 because "Open Internet" is a direct connection to the Internet.
C) SIP calls will be routed on LAN 1 because "Symmetric Firewall" provides "Security".
D) SIP Calls will be routed by the IP Office routing table.
E) SIP Calls will be routed by the IP Office NAT table.

3. Call routing in a multi-site SCN solution needs careful planning to prevent which three?
(Choose three.)

A) VMPro ports are not over-subscribed.
B) Trunk ports are not over-subscribed.
C) ACD routes are not compromised.
D) VCM resources are not over-subscribed.
E) Calls are not tromboned.

4. When considering upgrading an IP Office to a new software version, which four should be considered before upgrading? (Choose three.)

A) Phones may need to be upgraded increasing downtime.
B) Telephone and system features may have changed between loads.
C) Hardware may not be compatible with the new version of IP Office.
D) All licenses will need to be renewed.
E) Older IP Office applications may not be supported.

5. Which two methods will avoid corruption of the data on the SD card when removing the SD card? (Choose two.)

A) Dial the shutdown short code to shutdown the card before removing the SD card.
B) Use the Manager application to shutdown the card before removing the SD card.
C) Just pull out the card; special shutdown is not required.
D) Use the System Status Application to shutdown the card before removing the SD card.
E) User System Monitor to shutdown the card before removing the SD card.

Solutions: