Understanding functional and technical aspects of VMware Professional Workspace ONE Exam 2v0-61.20 Troubleshooting and Repairing
The following will be asked from you in the exam:
- Explain and analyze reporting and auditing
- Integrate with virtual desktop infrastructure (VMware Horizon® virtual desktops and applications)
- Configure Workspace ONE registration and activation
- Install, configure, and validate integrated components
- Identify Endpoint enrollment and management issues (connectivity)
- Explain the integration of the Workspace ONE solution with directory services
- Integrate with content resources and provision access
- Explain and issue device commands
- Apply single sign-on and multifactor authentication
- Implement unified endpoint management with Workspace ONE
- Leverage VMware Workspace ONE® Intelligence™ for advanced reporting and automation
- Understand how to obtain logs and their use (productivity apps, auxiliary components)
- Identify End-user App Authentication issues
- Identify console administration issues
- Explain the concept of the Digital Workspace and the Digital Workspace experience
- Apply general troubleshooting techniques
- Identify and describe major components of the Workspace ONE solution
- Enroll and manage mobile devices and endpoints
- Detect networking configuration issues (DNS, NTP, etc.)
- Navigate the VMware Workspace ONE® UEM and the VMware Workspace ONE® Access™ consoles
- Identify and describe the enterprise integration and productivity components
- Create and implement profiles, authentication policies, and role-based access controls
- Manage email configurations
- Create and explain environment group structures
- Provision and secure applications
- Identify authentication technologies used in Workspace ONE
- Demonstrate end-user Workspace ONE portal configuration
- Enable the unified application catalog
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VMware VCP-DW 2021 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Troubleshooting and Repairing | -Match logs to use cases -Detect networking configuration issues (DNS, NTP, etc.) -Identify Endpoint enrollment and management issues (connectivity) -Identify End-user App Authentication issues -Identify console administration issues |
| Products and Solutions | -Identify UEM + IDM components and sub-components (Enterprise System Connector, Secure EmailGateway, ENS, etc.) -Differentiate and match use case with VMware products based on best practices -Identify and describe VMware Disaster Recovery, HA, Scalability (UEM, IDM, Enterprise System Connector, Secure Email Gateway, etc.) -Explain Workspace ONE intelligence, AirWatch SDK |
| Planning and Designing | |
| Installing, Configuring, and Setup | -Identify infrastructure requirements (minimums, maximums, and recommended sizing requirements,OS version support, database versions, email infrastructure, directory services, etc.) -Install and configure UEM components (ESC, ACC, IDM-C, UAG, SEG) -Configure Edge Services (Tunnel and Content Gateway) -Preliminary configuration of UEM environment -Install and configure IDM components (native connectors, configure directories and IDPs) -Configure Directory Services (users and groups) -Configure APIs -Configure Certificate Authority Integration -Configure Mobile Email Management (PowerShell integration, SEG, G-Suite, Office 365, MicrosoftExchange) |
| Performance-tuning, Optimization, Upgrades | |
| Architectures and Technologies | -Differentiate and illustrate the differences between physical architecture and logical architecture -Differentiate between cloud computing and on-prem EMM + Identity Access Management solutions -Differentiate among OEM Providers -Describe disaster recovery and high availability -Describe and define Identity and Access Management Concepts -Differentiate between traditional management and modern management (Windows 10) -Explain authentication methods (2 factor authentication, Kerberos, Identity Bridging, SAML, SAML Transformation, Mobile SSO, etc.) |
| Administrative and Operational Tasks | -Configure and manage device profiles for mobile and desktop endpoint OS (iOS, Android,Windows 10) -Configure and manage certificate authority and certificate templates -Manage Assignment Groups and Organization Groups - Add and Manage Users and Admin groups (Basic, Directory) -Add, assign, and manage applications - Add, assign, and manage content -Configure and manage email policies - Configure and manage compliance policies for mobile and desktop endpoints -Perform device management on device endpoints -Add and Manage SaaS, Web Applications on VMware IDM -Create reporting (UEM reporting, IDM reporting, Workspace ONE Intelligence) -Manage user and Admin access on vIDM Console -Add and manage conditional access, access policy in vIDM -Manage authentication methods in vIDM (built-in IDP) -Configure privacy and security controls -Create automation (Workspace ONE Intelligence) -Create reports and dashboards using Workspace ONE Intelligence |
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